Jack Mills
Pahrump,Nevada
Summary
Experienced professional adept at driving revenue growth,cost reductions,and improving customer satisfaction across diverse roles.Focused on developing SOPs,current employee handbooks,and training programs for enhanced productivity.Specialized experience includes authoring SOPs,current employee handbook creation,and developing training programs that enhance productivity at Acres Cultivation.
Overview
15
15
years of professional experience
Work History
Customer Success Mannager
Sand Image Books
04.2014 - 04.2022
- Utilized consumer data analysis to pinpoint trends, driving service enhancements and satisfaction improvements. This ensured optimal stock levels for the products customers desired, resulting in increased profits
- Collaborated across teams to address customer concerns, resulting in a 20% reduction in complaints. By addressing delays in delivery time and ensuring product availability, we improved overall customer satisfaction
- Streamlined processes leading to a 10% cost reduction through efficient cost control measures. By implementing new packing materials and optimizing processes, we achieved significant savings
- Enhanced engagement levels & satisfaction through building enduring customer relationships which improved NPS score by +15 points
- Revised the social media marketing strategy, resulting in an impressive 37% increase in new customer acquisition.
Production Manager
Acres Cultivation
02.2016 - 01.2019
- Developed and implemented quality control procedures to ensure product excellence, resulting in a 31% reduction in cross-contamination and product loss
- Coordinated production activities ensuring efficient resource utilization. Reducing PPE and equipment cost by 22%
- Led a team of production workers, ensuring they met production targets collaboratively. This not only reduced harvest time but also decreased the amount of lost product by 17%, while also ensuring a more accurate product database
- Created standard operating procedures (SOPs) and an employee handbook to guide team members, ensuring correct and cohesive actions from all employees. This resulted in a dramatic decrease of 40% in county and state violations
- Designed and delivered training programs to enhance service quality and reduce errors. These programs clarified position requirements, responsibilities, and how to perform duties correctly and proficiently
- Implemented new hire onboarding processes and training guidelines, resulting in time-saving efficiencies and a 35% improvement in employee retention.
General Manager
51 Travel
05.2014 - 01.2016
- Drove sales growth by implementing customer-centric strategies, resulting in a revenue boost of 15%. By strategically promoting themed items, we captured customer interest and increased overall sales
- Improved profitability through budget management techniques, leading to a profit margin increase of 12%. By optimizing employee scheduling, adjusting hours of operation, and implementing effective inventory management strategies, we achieved significant financial gains
- Increased repeat patronage by implementing a successful loyalty program, resulting in a 20% retention rate increase. Offered discounts to truckers at the diner and provided food and beverage incentives tied to specific gas purchases
- Simplified the diner menu and authored a training manual with pictures for better cost control, ensuring consistent product quality. This initiative resulted in an impressive 18% reduction in food costs
Food and Beverage Manager
Meskwaki Casino
09.2007 - 04.2014
- Oversaw food and beverage operations, ensuring high-quality service and customer satisfaction
- Drove a 15% revenue increase and 10% cost reduction through operational enhancements
- Managed 50 staff, improving service skills with targeted training initiatives
- Enhanced customer satisfaction by 25% through menu innovation
- Saved $50,000 annually through effective financial strategies and waste management
- Secured annual cost savings of $30,000 by cultivating strong vendor relationships.
Education
AAS - Culinary Science/ Culinology
Kirkwood Community College
Cedar Rapids, IA04.2009
AAS - Business, Business Administration Management
Kirkwood Community College
04.2009
AAS - Business/Corporate Communication
Kirkwood Community College
Cedar Rapids, IA04.2007
Skills
- CERTIFICATES
- 2018 - PresentCertified Customer Experience Professional (CCXP)
- Customer Experience Professionals Association (CXPA)
- SKILLS
- Customer Satisfaction Expert
- Team Building/Management Expert
- Relationship Management Expert
- Data Analytics Advanced
- Management Expert
- Product Development Intermediate
- Inventory Control Expert
- Logistics Advanced
- Analytical Skills Expert
- Communication Expert
- Interpersonal Skills Expert
- Strategic Planning Expert
- Problem-solving Expert
- Leadership Expert
- Zendesk Advanced
- Data Analysis Advanced
- Salesforce Intermediate
- Project Management Expert
- 2/2
Timeline
Production Manager
Acres Cultivation
02.2016 - 01.2019
General Manager
51 Travel
05.2014 - 01.2016
Customer Success Mannager
Sand Image Books
04.2014 - 04.2022
Food and Beverage Manager
Meskwaki Casino
09.2007 - 04.2014
AAS - Culinary Science/ Culinology
Kirkwood Community College
AAS - Business, Business Administration Management
Kirkwood Community College
AAS - Business/Corporate Communication
Kirkwood Community College