Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Ace Castillo

Hilo,HI

Summary

Dynamic Insurance Representative at Allstate Corp with expertise in customer relationship management and data analytics. Proven track record of enhancing client satisfaction through effective problem resolution and meticulous case management. Recognized for building strong relationships and maintaining accurate records, ensuring seamless service delivery and client support.

Overview

6
6
years of professional experience

Work History

Insurance Representative

Allstate Corp
Hilo, HI
09.2023 - Current
  • Collaborated with other departments within the organization to ensure smooth delivery of services to clients.
  • Provided guidance and support when filing claims on behalf of clients.
  • Maintained accurate records of customer interactions and policy information.
  • Identified, evaluated and addressed customer inquiries regarding insurance coverage.
  • Prepared reports detailing monthly sales activity as well as any changes in client portfolio.

Furniture Sales Associate

Cswo
Hilo, HI
05.2021 - 08.2023
  • Discussed financing options, pricing and current promotional offers.
  • Attended training sessions to build and enhance product knowledge and sales tactics.
  • Created and maintained customer files to record and organize information such as name and purchase history.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.

Legal Assistant

Law Office of robert Marx
Hilo, HI
03.2020 - 11.2020
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Authored wide breadth of legal documents, including interrogatories, admissions requests and examination materials.
  • Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.
  • Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
  • Drafted legal complaints, summons and interrogatories.

Sporting Goods Sales Associate

Jhara
Hilo, HI
06.2019 - 11.2019
  • Engaged with customers upon entering to satisfy quick questions and locate products.
  • Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor.
  • Investigated inventory system to check for specific items or specialty products.
  • Performed daily examinations of store to restock rapidly selling items and goods.

Education

High School Diploma -

Waiakea Highschool
Hilo, HI
05.2020

Some College (No Degree) -

University of Hawaii At Hilo
Hilo, HI

Skills

  • Motor Vehicle law familiarity
  • MS Office proficient
  • Order and request filing
  • Customer relationship management
  • Case management
  • Legal research and writing
  • Sports equipment knowledge
  • Sales goals
  • Computer skills
  • People skills
  • Friendly, positive attitude
  • Customer service
  • Planning & organizing
  • Problem resolution
  • Reliable & trustworthy
  • Relationship building
  • Critical thinking

Refrences

Gerence Galvez (Former General Manager ) - 808-990-5145

Kit Norton (Former Co-worker) - 808-825-9550

Loida Gorospe (Co-worker) - 808-896-7618

Timeline

Insurance Representative

Allstate Corp
09.2023 - Current

Furniture Sales Associate

Cswo
05.2021 - 08.2023

Legal Assistant

Law Office of robert Marx
03.2020 - 11.2020

Sporting Goods Sales Associate

Jhara
06.2019 - 11.2019

High School Diploma -

Waiakea Highschool

Some College (No Degree) -

University of Hawaii At Hilo

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