Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ace Clemente

Honolulu,HI

Summary

Dynamic retail manager with over five years of experience, recognized for strong problem-solving abilities and a commitment to continuous learning. Excellent communication skills facilitate effective collaboration and foster positive team environments, driving success in achieving organizational goals. Eager to embrace new challenges and contribute to guest satisfaction in the hotel industry, bringing dedication and enthusiasm to every interaction. Proven track record of delivering results that enhance customer experiences and operational efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager of Retail Operations

Aloha Green Apothecary
07.2021 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.

Patient Consultant

Aloha Green Apothecary
01.2021 - 07.2021
  • Contributed to increased operation efficiency by assisting with administrative tasks when needed.
  • Elevated customer service and relationship building by spending time with patients to understand needs, preferences and experience levels, providing personalized recommendations.
  • Handled patient inquiries, feedback, and complaints with a professional and courteous approach, ensuring positive customer experiences even during difficult situations.
  • Demonstrated adaptability in handling various types of patients, including those with special needs.

Sales Lead/Shift Leader

T-Mobile
10.2018 - 10.2020
  • Build customer confidence of customers by making the store experience interactive, engaging and reassuring.
  • Develop positive customer relationships.
  • Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.
  • Assisting with selling of our store's products and services and assisting to maximize sales.
  • Providing sales staff with constructive feedback and assisting staff to solve customers' problems.
  • Motivating sales staff and creating an atmosphere of healthy competition among staff.
  • Enforced company policies and regulations with employees.
  • Tailored sales pitches to diverse customer needs, enhancing conversion rates.

Mobile Expert

One Tech Wireless
01.2016 - 10.2018
  • Create an outstanding buying experience for the customer and a positive team environment.
  • Strive toward helping the store achieve its financial and customer service goals.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Wait Staff Member

One Kalakaua Senior Living
11.2014 - 12.2015
  • Serving residents with patience and empathy, often developing personal relationships over time.
  • Working seamlessly with other servers, kitchen staff, and care teams. Coordinated closely to ensure meals are served correctly and on time for every resident.
  • Handling unexpected challenges or a resident's sudden change in mood with grace. Adept at remaining calm and providing a positive dining experience even during stressful or chaotic times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Produce Clerk

Tamashiro Market
06.2013 - 12.2015
  • Money Handling, counting closing bank, vendor invoice making and checking.
  • Take in produce deliveries.
  • Display produce and grocery items.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Education

Associates - Audio Engineering Technology

Honolulu Community College
Honolulu, HI

Completed 40 credits toward Computer Electronics & Network Technology (AS) -

Honolulu Community College
Honolulu, HI

Skills

  • Ability to work well with others or as part of a team
  • Exceptional Interpersonal skills
  • Top tier customer service
  • Ability to gather and process information efficiently
  • Proficient in Microsoft 365
  • Store Merchandising
  • Complaint resolution
  • Professional telephone demeanor
  • Key holder experience
  • Training development aptitude
  • Product Knowledge & Application
  • Quality & Time Management
  • Work Planning and Prioritization
  • Financial operations management
  • Relationship building and management
  • Verbal communication

Timeline

Store Manager of Retail Operations

Aloha Green Apothecary
07.2021 - Current

Patient Consultant

Aloha Green Apothecary
01.2021 - 07.2021

Sales Lead/Shift Leader

T-Mobile
10.2018 - 10.2020

Mobile Expert

One Tech Wireless
01.2016 - 10.2018

Wait Staff Member

One Kalakaua Senior Living
11.2014 - 12.2015

Produce Clerk

Tamashiro Market
06.2013 - 12.2015

Associates - Audio Engineering Technology

Honolulu Community College

Completed 40 credits toward Computer Electronics & Network Technology (AS) -

Honolulu Community College

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