Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ace Hayes

Indianapolis,IN

Summary

Efficiency with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

Work History

Receptionist

Purdue Polytechnic High School
Indianapolis, IN
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Composed and prepared routine correspondence, letters, and reports with job-related software.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Used company badging system to create badges for new employees and visitors.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted and directed visitors to appropriate departments or individuals.
  • Assisted with special projects assigned by management when required.

Server

Red Robin
Indianapolis, IN
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.

Team Member

Kohls Department Store
Indianapolis, IN
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Upheld high standards of productivity and quality in operations.
  • Received, processed, and stocked merchandise in accordance with store policies.

Education

High School Diploma -

North Central High School
Indianapolis, IN
06-2022

Some College (No Degree) -

Indiana University
IN

Skills

  • Service-oriented mindset
  • Strong Communication Skills
  • Professional Phone Communication
  • Strong Relationship Management
  • Proficient in Problem-Solving Techniques
  • Meticulous Quality Assurance

Timeline

Receptionist

Purdue Polytechnic High School

Server

Red Robin

Team Member

Kohls Department Store

High School Diploma -

North Central High School

Some College (No Degree) -

Indiana University

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Ace Hayes