Horace Turner
BHT/Case Manager/House Manager/PSS
Phoenix,AZ
Summary
Dynamic Case Manager and Peer Support Specialist with extensive experience in client case management and crisis intervention, developed at Alpine Villa LLC. Expertise in crafting comprehensive care plans and advocating for client rights has led to significant enhancements in client well-being. Strong interpersonal communication skills facilitate effective collaboration within multidisciplinary teams. Committed to promoting holistic support and empowering individuals through tailored interventions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager/Peer Support Specialist
Alpine Villa LLC
Phoenix
10.2024 - 03.2025
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Consulted with staff on resolution of complex service issues.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained confidentiality and adhered to professional ethics and standards.
- Provided referrals to appropriate medical, mental health, and social services.
- Maintained accurate case records and documentation according to agency guidelines.
- Educated clients and their families about their rights and available community resources.
- Provided referrals to appropriate health care providers or other community resources.
Transportation Coordinator
Solutions On Sunset
Las Vegas
03.2023 - 10.2024
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Ensured compliance with all relevant safety regulations during the transport process.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Managed fuel consumption and expenses for vehicle operations.
- Maintained accurate logs of vehicle inspections and repair status.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Adhered to company policies and procedures related to safety and security standards.
- Utilized GPS and maps for efficient route planning.
House Manager
S.O.S/ Creating Hope Arizona
Phoenix
06.2022 - 03.2023
- Ensured compliance with local health and safety regulations at the residence.
- Created processes for maintaining security protocols within the house premises.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized and maintained household inventory records, including supplies and equipment.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided excellent service to patients through personable communication.
- Supported patients in developing life skills and independence through targeted interventions.
- Assisted patients improve social relationships and engagement.
- Provided crisis intervention services as needed during times of distress or agitation.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Maintained accurate records of client progress and behaviors.
- Led recreational activities for clients to foster socialization skills development.
- Completed daily client rounds and tracked client movements.
- Documented patient interactions in compliance with HIPAA requirements.
- Helped arrange appointments with psychiatrists, therapists, or other healthcare providers.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Performed medication administration and management duties according to established protocols.
- Educated clients on healthy lifestyle habits, including proper nutrition and exercise regimes.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Facilitated group therapy sessions, providing a supportive environment for patient interaction.
- Tracked client movement on and off unit by documenting times and destinations.
- Provided transportation services for clients attending doctor's appointments or therapy sessions.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Maintained client and employee areas in good working order and with adequate supplies.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2005
Skills
- Client Case Management
- Client advocacy
- Care coordination
- Documentation standards
- Interpersonal communication
- Crisis intervention
Certification
- Fingerprint Clearance Card
- Peer Support Training
- CPR certified
- CRT Certified
References
References available upon request.
Timeline
Case Manager/Peer Support Specialist
Alpine Villa LLC
10.2024 - 03.2025
Transportation Coordinator
Solutions On Sunset
03.2023 - 10.2024
House Manager
S.O.S/ Creating Hope Arizona
06.2022 - 03.2023
High School Diploma -
Westwood High School
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