Alexander Brock
Las Vegas,NV
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Freelance LED Support / Stagehand
Spiral Out Productions
01.2024 - Current
- Utilize blueprints and schematics to set up and install LED Walls and fixtures for events and concerts
- Assist in the rapid deployment and changes of stage pieces during concert set change-overs
- Monitor and troubleshoot equipment onsite, whether at Concert/Festival events or Trade-Show Expositions
- Responsible for maintaining safe installation practices and proper rigging precautions to ensure safety and function during LED presentations.
Inventory Assistant Manager
Cultivate
11.2021 - 01.2024
- Manage and report on par-levels, for current deals and for re-ordering products in rotation
- Managing, and reporting on expiring products for current deals
- Manage, report, and oversee the compliant destruction of product waste and returned products
- Responsible for facilitating performance reviews, managing employee schedules, issuing corrective action, and monitoring and reporting on labor costs associated with the department
- Ensuring that all state mandated compliance is being met in the inventory department, SOPs are being followed, and all policies are being adhered to
- Responsible for creating, updating, and maintaining four website menus and auditing their state compliance
- Responsible for creating, updating, and maintaining Daily, Weekly, and Monthly deals that are hosted across the company webpages
- Creating and enforcing Standard Operating Procedures for the Inventory team and inter-departmental training
- Assisting the Inventory Team with standard operations when time permits.
Inventory Supervisor
Cultivate
11.2020 - 11.2021
- Responsible for keeping communication channels clear, and empowering employees to make consistent and compliant decisions
- Responsible for auditing paperwork and product inventory for accuracy, maintaining inventory organization
- Overseeing deliveries and processing priorities for the inventory team, in addition to standard Inventory Agent priorities and duties.
Inventory Agent
Cultivate
02.2020 - 11.2020
- Managing floor stock and reporting on item flow
- Maintain product records and Certificates of Analysis for hundreds of items to maintain product and state inventory compliance
- Receiving shipments from product vendors, confirming accuracy of manifests and invoices, and ensuring quality control of inbound products
- Responsible for accurately receiving items into the inventory system, ensuring system and product compliance
- Responsible for ensuring thousands of items are stickered, labeled, and that the labels are accurate to the in-house system to maintain inventory counts, as these counts are monitored by the State Compliance Board, any discrepancies are investigated.
Production Rigging Coordinator
Freeman
07.2019 - 02.2020
- Acquired information pertaining to Hanging Signs / Rigging / Lighting from clients and compiling this information into (Equipment / Labor / Diagrams ) order summaries
- Directly assist clients with show issues as well as responding to issues on the show floor
- Billing and auditing crew labor tickets and equipment forms
- Working with multiple different Union's Foremen and Supervisors to coordinate complex booth constructions
- Communicating processes and updating clients on booth situations and labor inquiries.
Inventory Control - Inbound Dock Lead
Freeman Audio Visual
11.2018 - 07.2019
- Building and maintaining Temp Labor schedules and Regular Staff schedules and task boards
- Managing inbound trucking schedules and working with logistics companies for deliveries of cross rented gear and equipment returning from show site
- Managing Freeman Transportation and shipping schedules for Freeman's West and Central Regions
- Directly managed labor force and lead audits and equipment inventory reconciliations.
Inventory Control Technician
Freeman Audio Visual
03.2018 - 11.2018
- Assist with safe off-loading of equipment that has been loaded into box-trucks and 53' trailers
- Directly overseeing temp labor for offloading and equipment processing
- Processing returning equipment and working with the R2 Inventory System
- Maintaining equipment inventory spreadsheets and storage rooms.
Senior Exhibitor Services Representative - ES Representative - Freeman Concierge
Freeman
08.2015 - 03.2018
- Billing and auditing charges to exhibitors
- Leading multiple representatives presiding over large trade shows, such as SHOT Show, Consumer Electronics Show (CES) and SEMA/AAPEX Show
- Auditing inventory of exhibitor service equipment at show-site, while keeping notes on possible damages and equipment issues
- Keeping close ties with exhibitors' issues and questions for upcoming or returning shows in the office via phone and email
- Working with other Freeman departments to coordinate timely assistance to both in-house labor and exhibitors
- An active member in the Freeman Green Board, a board designed to target and eliminate waste from our operations at show-site as well as in the office.
Golf Attendant/Customer Service
KISS by Monster Mini Golf
08.2014 - 06.2015
- Responsible for creating a fun and family friendly environment as well as answering questions about KISS and a myriad of memorabilia in a friendly and entertaining manner
- Energetically DJ'ing an all KISS and 80s Rock n' Roll themed live stream called K.I.S.S
- Live for customers in house and for Sirius Streaming.
Sign Holder
On Call Cash
06.2009 - 07.2014
- Responsible for attracting attention in a friendly manner
- Assist with answering any questions potential customers would have about the business and services offered.
Education
High School Diploma -
Liberty High School
Henderson, NV06.2011
Skills
- Adobe Photoshop
- Microsoft Office Suite
- Management
- Sales
- Inventory Management
- Customer Service
Timeline
Freelance LED Support / Stagehand
Spiral Out Productions
01.2024 - Current
Inventory Assistant Manager
Cultivate
11.2021 - 01.2024
Inventory Supervisor
Cultivate
11.2020 - 11.2021
Inventory Agent
Cultivate
02.2020 - 11.2020
Production Rigging Coordinator
Freeman
07.2019 - 02.2020
Inventory Control - Inbound Dock Lead
Freeman Audio Visual
11.2018 - 07.2019
Inventory Control Technician
Freeman Audio Visual
03.2018 - 11.2018
Senior Exhibitor Services Representative - ES Representative - Freeman Concierge
Freeman
08.2015 - 03.2018
Golf Attendant/Customer Service
KISS by Monster Mini Golf
08.2014 - 06.2015
Sign Holder
On Call Cash
06.2009 - 07.2014
High School Diploma -
Liberty High School
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