Akaiya Wright
Newport News,VA
Summary
Motivated and detail-oriented student with a strong academic record and a passion for learning. Demonstrated ability to effectively manage time and prioritize tasks, resulting in consistently high grades and successful completion of multiple projects. Engaged team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts.
Overview
4
4
years of professional experience
Work History
Medical Assistant / Receptionist
Tidewater Physicians Multispecialty Group
Newport News, VA
04.2024 - Current
- Patient Intake and Preparation: Greet patients, take their medical history, and prepare them for examinations by the dermatologist.
- Scheduling Appointments: Manage patient scheduling for consultations, follow-ups, and procedures, ensuring an organized flow in the office.
- Assisting with Procedures: Support dermatologists with minor procedures, such as biopsies, excisions, ED&C, Botox, and ILK INK treatments, by preparing equipment, sterilizing tools, and assisting during the procedure.
- Handling Patient Inquiries: Answer phone calls, respond to questions about treatments, procedures, and appointment times, and address general patient inquiries.
- Collecting and Updating Patient Information: Enter and update patient information in electronic medical records (EMR) systems, ensuring accuracy and confidentiality.
- Processing Billing and Insurance: Verify insurance information, assist patients with billing questions, and ensure accurate coding and documentation for insurance claims.
- Educating Patients: Provide post-treatment care instructions, and educate patients about skin care routines, sun protection, and prescribed medications.
- Managing Office Supplies: Order and organize medical supplies and office materials, ensuring the dermatology office remains stocked and functional.
- Performing Basic Skin Tests: Conduct basic diagnostic tests, such as skin patch tests or measuring vital signs, and document results for the dermatologist's review.
- Maintaining a Clean and Safe Environment: Ensure examination rooms, equipment, and waiting areas are clean, sterilized, and properly maintained for patient safety.
Patient Care Assistant
Care Advantage, Inc.
Newport News, VA
07.2023 - Current
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Supported daily living activities such as bathing, grooming, dressing, feeding, and toileting assistance.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Provided emotional support for distressed patients and families during difficult times.
- Participated in interdisciplinary team meetings regarding patient's plan of care.
- Responded quickly to emergency situations following established protocols.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with ambulation and transfers using proper body mechanics techniques.
Teacher
Resurrection Lutheran Church & School
Newport News, VA
08.2023 - 04.2024
- Developed stimulating learning materials, games, and activities that encouraged the development of fine motor skills, socialization skills, and problem-solving abilities.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Developed positive relationships with parents through communication about their child's daily activities.
- Developed lesson plans based on individual needs of each child.
- Provided guidance and support to other teachers in order to ensure a safe learning environment for all children.
- Implemented appropriate disciplinary measures when needed according to daycare policies.
- Attended staff meetings and trainings related to childcare topics.
- Administered first aid when necessary due to accidents or injuries that may occur while under supervision.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Daycare Lead Teacher
Little Light House Care
Newport News, VA
03.2021 - 08.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Created an inviting atmosphere by welcoming visitors into the center each day, answering questions and providing information to guests.
- Monitored classrooms for potential safety hazards or areas of improvement.
- Communicated with parents and guardians about their child's progress and addressed any concerns or questions they may have had.
- Attended staff meetings to discuss best practices for working with young children.
- Assisted in maintaining cleanliness of facility including classrooms, restrooms, playgrounds.
- Implemented hands-on, play-based strategies for experiential learning.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Assessed student performance through tests, quizzes, and other assessments.
Sales Associate
Ralph Lauren
Williamsburg, VA
06.2021 - 08.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style. Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Kroger
Newport News, VA
07.2020 - 06.2021
- Assisted customers in locating items, answered questions about product features and prices.
- Operated cash register to accept cash or charge card for processing customer selections and purchases.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Maintained knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Education
Virginia Peninsula Community College
HamptonNew Horizons And Technology
HamptonPhysical Therapist Aide
Certificate
Patient Care Assistant - Home Health Aide
Certificate
Skills
- CPR and First Aid
- Patient Care
- Child Development Knowledge
- Proficient With Microsoft Office
- Business Development
- Administrative Support
- Customer Service
- Daily Living Assistance
- HIPAA Compliance
- Medical Terminology
Affiliations
- Feeding the homeless
- Assist with coaching
- Keeping the environment clean by picking up trash in the community
- Assisting with care for the elderly
Accomplishments
High School Advanced Diploma
- Warwich High Schools Governor Health Science Academy - June 2022
Early College Program
- Virginia Peninsula Community College - January 2022
Timeline
Medical Assistant / Receptionist
Tidewater Physicians Multispecialty Group
04.2024 - Current
Teacher
Resurrection Lutheran Church & School
08.2023 - 04.2024
Patient Care Assistant
Care Advantage, Inc.
07.2023 - Current
Sales Associate
Ralph Lauren
06.2021 - 08.2022
Daycare Lead Teacher
Little Light House Care
03.2021 - 08.2023
Sales Associate
Kroger
07.2020 - 06.2021
Virginia Peninsula Community College
New Horizons And Technology
Physical Therapist Aide
Certificate
Patient Care Assistant - Home Health Aide
Certificate
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