Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Alicia Celis

Maspeth,NY

Summary

Detail-oriented administrative professional with superb people-skills. Business-savvy with excellent decision-making skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Successfully manages high-volume workloads.

Overview

34
34
years of professional experience

Work History

Executive Assistant

Joseph J. Ciuffo, M.D.
02.2006 - Current
  • Submit PAR through the Workers Compensation Medical Portal for Physical Therapy, Medications and Diagnostic testing for injured workers.
  • Completed Form HP-1.0 through Workers Compensation Medical Portal for unpaid bills.
  • Insurance company verifications.
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled confidential and sensitive information with discretion and tact.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Organized and coordinated conferences and monthly meetings.
  • Took notes and dictation at meetings.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.


Client Service Representative

Healthcor Corporate Medical Services
01.1996 - 12.2003
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

New Accounts

Maspeth Federal Savings Bank
12.1990 - 01.1995
  • Greeted customers and delivered information about new account processes.
  • Verified customer identity and reviewed documentation for accuracy.
  • Activated new accounts and issued customer identification numbers.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Reconciled customer accounts and balanced daily transactions.
  • Responded to customer inquiries regarding new accounts and account services.
  • Provided customers with additional information regarding account services.

Education

High School Diploma -

Christ The King Regional High School
Middle Village, NY
06.1991

Skills

  • Office Management
  • Administrative Support
  • Invoice Processing
  • Database Management
  • Customer Service
  • Scheduling
  • Bookkeeping
  • Mail handling

Software

CollaborateMD

PrognoCis

Praxis EMR

Timeline

Executive Assistant

Joseph J. Ciuffo, M.D.
02.2006 - Current

Client Service Representative

Healthcor Corporate Medical Services
01.1996 - 12.2003

New Accounts

Maspeth Federal Savings Bank
12.1990 - 01.1995

High School Diploma -

Christ The King Regional High School

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Alicia Celis