Acelya Guler

• Assisted customers in locating products and providing information on features.
• Maintained product displays to enhance customer engagement and sales.
• Processed transactions accurately using point-of-sale systems.
• Collaborated with team members to meet daily sales goals effectively.
• Handled customer inquiries and resolved issues promptly to ensure satisfaction.
• Learned inventory management techniques to support stock replenishment efforts.
• Participated in training sessions to develop product knowledge and sales skills.
• Adapted to changing priorities in a fast-paced retail environment efficiently.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

Handled returns, purchases, and pod systems efficiently.

Assisted customers in locating essential products tailored to specific interests.

• Supported seasonal events by accommodating increased customer volume.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.