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Summary
Overview
Work History
Education
Certification
Skills
Languages
Work Availability
Work Preference
Volunteer
Timeline
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Grace W.

Grace W.

Remote Operations Specialist
Remote positions only

Summary

Curious, driven, and solutions-oriented, I thrive at the intersection of creativity and strategy. With a passion for continuous learning and meaningful collaboration, I bring a thoughtful and detail-focused approach to every project I take on. Whether working independently or with a team, I value clear communication, empathy, and a commitment to excellence.

My professional background reflects adaptability and a strong work ethic, shaped by real-world experiences that have sharpened my problem-solving and organizational skills. I’m especially motivated by opportunities where I can grow, contribute to a shared vision, and help bring innovative ideas to life.

I believe in building authentic connections, embracing challenges as learning opportunities, and showing up each day ready to make a difference.

Let’s connect—I’d love to learn more about your work and how we might collaborate!

Overview

11
11
years of professional experience
15
15
Certificate
2
2
Languages
14
14
years of post-secondary education

Work History

Assistant Customer Service Manager

UMG UK Taylor Swift
Remote
11.2023 - 02.2025
  • Facilitated onboarding and instructional sessions for new hires, translating complex systems and procedures into clear, actionable guidance.
  • Monitored service patterns and escalations to identify behavioral trends, informing process refinements and policy updates.
  • Compiled and presented insight-driven progress reports, ensuring stakeholders had visibility into team performance and client sentiment.
  • Introduced workflow enhancements that improved team response time and elevated user experience across high-volume communication channels.
  • Acted as the liaison between customer support and internal operations, aligning cross-functional teams around data-informed service strategies.

Data Analyst

Dynata
Remotely , Ms
02.2023 - 02.2024
  • Ensured data integrity and confidentiality while handling sensitive information in alignment with company security protocols.
  • Synthesized user behavior data to improve experience outcomes and support evidence-based decision-making across departments.
  • Delivered consistent, high-quality output under structured guidelines, maintaining accuracy and attention to detail in all reporting tasks.
  • Analyzed large, complex data sets to identify patterns, trends, and anomalies, translating insights into actionable recommendations for optimization.
  • Created visual dashboards and concise Excel reports to support internal team reviews and training evaluations.

Personal Stylist

Stitch Fix
, Ms
02.2022 - 01.2023
  • Composed 40+ individualized style letters per day, demonstrating exceptional written communication, tone modulation, and personalization across diverse customer profiles.
  • Provided thoughtful styling recommendations tailored to client preferences, enhancing user satisfaction and strengthening long-term engagement.
  • Maintained consistent, high-volume output with accuracy and professionalism in a fully remote, self-directed environment.
  • Applied strong attention to detail and contextual judgment to ensure brand-aligned messaging in all written content.
  • Adapted rapidly to changing product lines and seasonal trends, ensuring timely, relevant, and compelling recommendations.

Assistant Bookkeeper/Administrative Assistant

InfoCision Management Corporation
Remote
02.2019 - 12.2022
  • Supported bookkeeping operations by maintaining accurate financial records, reconciling data, and preparing documentation for audits and compliance.
  • Created and organized detailed transaction logs, ensuring timely recordkeeping and adherence to internal standards and legal requirements.
  • Assisted in the development and execution of fundraising initiatives, contributing to a 15% increase in donor engagement and campaign funding.
  • Served as a key point of contact for client communications, managing escalations with professionalism, empathy, and sound judgment in a high-speed, multi-line environment.
  • Partnered with cross-functional teams to enhance internal workflows, streamline administrative procedures, and elevate service outcomes.

Actress

Calbero Casting
New Orleans, LA
10.2018 - 06.2020
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Maintained professional attitude and demeanor at all times.
  • Sought out auditions for different roles, arriving on time and well-prepared. While marketing and maintaining own professional profile.
  • Worked with acting coaches to improve skills for auditions. Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.

Janitor

Jani King Commercial Cleaning
09.2017 - 12.2018
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Reported vandalism or other damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Marketing and Advertising Manager

Invictus Daly Consulting
01.2017 - 01.2019
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.

Lead Hospitality Associate

Mi Sol Azteca, Applebee's, And Don's Seafood
10.2015 - 12.2018
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Event Planner and Ballroom Instructor

Picayune Memorial High School
10.2015 - 05.2019
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballroom etiquette.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Managed event logistics and operations.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Brainstormed and implemented creative event concepts and themes. Hired, trained and supervised volunteers and support staff required for events.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events. Coordinated florists, photographers, and musicians for events.

Executive Assistant

Tractors Plus Picayune
Picayune, MS
2013.11 - 2020.03
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained daily report documents, memos and invoices.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Education

Associate Of Arts And Sciences - Writing

Associate’s Degree in Liberal Arts
06.2024 - Current

Associate In Engineering Technology - Coding And Design

Alison University
Online
11.2024 - Current

Licensing - Japanese Translating

JLP Translation Licensing
Online Education
12.2022 - 05.2025

Licensing - Microsoft Word

Alison University
Online
02.2023 - 06.2024

Associate of Arts - Digital Design And Animation

Digital Arts, Animation, And Technology
Online
01.2020 - 02.2023

Cosmetology Liscense - Beauty Maintenance

Vanguard College of Cosmetology A Paul Mitchell Partner School
Slidell, LA
09.2017 - 12.2018

High School Diploma -

Picayune Memorial High School
Picayune, MS
2013.08 - 2017.05

Certification

  • Licensed Real Estate Agent - March 2017
  • Licensed Cosmetologist - May 2018
  • Windows Office Certification - March 2020
  • Adobe Acrobat Certification - June 2020
  • Google Platforms Licensing - September 2020
  • Marketing License - February 2021
  • Digital Character Design - June of 2021
  • Advertising License - September 2021
  • Digital Landscaping- January 2022
  • Yoga Instructor -May 2022
  • HR & HRM Certification - September 2022
  • Fundamentals of Business Money Management Certification - January 2023
  • Administrative Assistant Training Certificate- March 2023
  • Designing with Canva - June 2023
  • Executive Assistant Certificate - May 2023
  • Diploma in Administrative Procedures and Support in the Office - July 2023
  • Adobe After Effects- May 2024
  • Adobe Photoshop - September 2024

Skills

  • Customer Relations
  • Account Management
  • Report Transcription
  • Order Fulfillment
  • Staff Training
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Cloud Applications
  • Security Administration
  • Detailed Evaluations
  • High-Volume Environments
  • Written and Oral Communications
  • Call Center Operations
  • Brand Promotion
  • Database Maintenance
  • Product and Service Knowledge
  • Corporate Standards
  • Providing Feedback
  • Customer Needs Assessment
  • Documenting Calls
  • Data Research and Analysis
  • Calculating Deductions
  • Financial Statements Expertise
  • Effective Project Completion
  • Budget Planning
  • Proficient in Adobe, Windows, and Google software
  • Risk Assessments
  • Client Relationship Management
  • Interpersonal Communication
  • Continuous Improvement
  • Adaptability
  • Account Management
  • Responsive design
  • Prototyping
  • Video Editing
  • Storyboarding

Languages

Japanese
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Healthcare benefitsWork from home option

Volunteer

Search and Rescue Training 2014-2016

X.O. and C.O of the NJROTC 2014-2017

Tutoring 2013-2019

Community Event Organizer 2016-02020

Delivery Driver 2016-2019

Nanny 2017-2019

Pet sitting 2013-2016

Personal Trainer 2016-2020

S.T.E.M. substituting - 2018-2020

Graphic Design 2015-2020

Pastry Chef 2018-2019

Part time Seamstress 2016- 2023

Timeline

Associate In Engineering Technology - Coding And Design

Alison University
11.2024 - Current

Associate Of Arts And Sciences - Writing

Associate’s Degree in Liberal Arts
06.2024 - Current

Assistant Customer Service Manager

UMG UK Taylor Swift
11.2023 - 02.2025

Data Analyst

Dynata
02.2023 - 02.2024

Licensing - Microsoft Word

Alison University
02.2023 - 06.2024

Licensing - Japanese Translating

JLP Translation Licensing
12.2022 - 05.2025

Personal Stylist

Stitch Fix
02.2022 - 01.2023

Associate of Arts - Digital Design And Animation

Digital Arts, Animation, And Technology
01.2020 - 02.2023

Assistant Bookkeeper/Administrative Assistant

InfoCision Management Corporation
02.2019 - 12.2022

Actress

Calbero Casting
10.2018 - 06.2020

Janitor

Jani King Commercial Cleaning
09.2017 - 12.2018

Cosmetology Liscense - Beauty Maintenance

Vanguard College of Cosmetology A Paul Mitchell Partner School
09.2017 - 12.2018

Marketing and Advertising Manager

Invictus Daly Consulting
01.2017 - 01.2019

Lead Hospitality Associate

Mi Sol Azteca, Applebee's, And Don's Seafood
10.2015 - 12.2018

Event Planner and Ballroom Instructor

Picayune Memorial High School
10.2015 - 05.2019

Executive Assistant

Tractors Plus Picayune
2013.11 - 2020.03

High School Diploma -

Picayune Memorial High School
2013.08 - 2017.05

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Grace W.Remote Operations Specialist