Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility . Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Lead Patient Access Representative
Adventist Health Lodi Memorial Hospital
12.2016 - 02.2024
Partnered with quality assurance teams in conducting ongoing evaluations of Patient Access department's performance, leading to continuous improvements in service delivery.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Trained new staff on filing, phone etiquette and other office duties.
Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
Delivered support to medical staff in completion of patient paperwork.
Stayed calm under pressure to and successfully dealt with difficult situations.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Recommended service improvements to minimize recurring patient issues and complaints.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Greeted and assisted patients with check-in procedures.
Trained new staff on hospital processes and procedures.
Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
Provided excellent customer service to patients and medical staff.
Partnered with quality assurance teams in conducting ongoing evaluations of the Patient Access department''s performance, leading to continuous improvements in service delivery.
Front desk operator
Wyndam Resort
01.2016 - 08.2016
Greeted customers/guests, answered telephones, and prepared bills.