Summary
Overview
Work History
Education
Skills
Skills Highlights
References
Timeline
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ACHAL NAICKER

Monroe,WA

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility . Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.

Overview

9
9
years of professional experience

Work History

Lead Patient Access Representative

Adventist Health Lodi Memorial Hospital
12.2016 - 02.2024
  • Partnered with quality assurance teams in conducting ongoing evaluations of Patient Access department's performance, leading to continuous improvements in service delivery.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
  • Delivered support to medical staff in completion of patient paperwork.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on hospital processes and procedures.
  • Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
  • Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
  • Provided excellent customer service to patients and medical staff.
  • Partnered with quality assurance teams in conducting ongoing evaluations of the Patient Access department''s performance, leading to continuous improvements in service delivery.

Front desk operator

Wyndam Resort
01.2016 - 08.2016
  • Greeted customers/guests, answered telephones, and prepared bills.

Aero Fire Fiji
03.2015 - 12.2015
  • Answered telephone, conducted stock take/inventory reports, prepared quotations, and prepared daily sales report.

Indiana Tandoori Restaurant
12.2014 - 03.2015
  • Took orders, served customers/guests, and prepared bills.

Education

DIPLOMA IN BUSINESS HOSPITALITY AND TOURISM -

FIJI NATIONAL UNIVERSITY
NADI, FIJI ISLANDS
12.2014

Arts student -

A D PATEL COLLEGE FIJI ISLANDS
12.2011

Skills

  • Financial Recordkeeping
  • Administrative and Office Support
  • Gathering Information from Patients
  • Payment Calculation
  • HIPAA Compliance Knowledge
  • Process Improvement
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • Medical insurance
  • Professional Bedside Manner
  • Resolving Problems
  • Calm and Effective Under Pressure
  • Training Coordination
  • Patient Confidentiality and Data Security

Skills Highlights

  • Fast and Cooperative Learner
  • Learning to Assess and Adapt to each situation with customers
  • Energetic work attitude
  • Active listening skills
  • Strong organizational skills
  • Inventory control familiarity
  • Computer skills

References

  • Melisa Rosales manager - Patient Access Rep, Adventist Health Lodi Memorial Hospital, 209 452 7990
  • Sidambaram Mudaliar, Manager- Wyndam Resort, +6798748393
  • Ravinesh Prasad, Manager- Aero Fire Fiji, +679915132
  • Sumit Negi, Director – Indiana Tandoori Restaurant, +6799300417

Timeline

Lead Patient Access Representative

Adventist Health Lodi Memorial Hospital
12.2016 - 02.2024

Front desk operator

Wyndam Resort
01.2016 - 08.2016

Aero Fire Fiji
03.2015 - 12.2015

Indiana Tandoori Restaurant
12.2014 - 03.2015

DIPLOMA IN BUSINESS HOSPITALITY AND TOURISM -

FIJI NATIONAL UNIVERSITY

Arts student -

A D PATEL COLLEGE FIJI ISLANDS
ACHAL NAICKER