ACHAL SINGH
Hayward,CA
Summary
Results-driven and excel in any position or environment using my solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
13
13
years of professional experience
Work History
Housekeeping Assistant / EVS Lead
Stanford Health Care
10.2022 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Front Desk Agent
Stanford Guest House
10.2016 - 09.2022
- Report to HK Manager
- Reported to Front Desk Manager & General Manager.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used internal software to process reservations, check-ins and check-outs.
Guest Services Representative
Extended Stay America
09.2018 - 05.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Account Executive
TNT Express Worldwide Ltd
03.2013 - 03.2022
- Identify prospects through networking with existing customer base; validate customer contacts, services needed and trading profiles
- Schedule meetings with clients
- Achieve Customer visits for the week
- Improve and maintain customer database quality for sales system (Salesforce)
- 100% Customer Retention – Through addressing all issues on a timely basis, showing empathy, making frequent visits.
- Relieved Depot Sales Manager in his absence from work – Managerial over look to the sales team Fiji, analyse reports and report to Country General Manager.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Identified lucrative leads, built relationships with new clients and upsold services, increasing business development
- Tracked sales and customer information and produced reports for upper management
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service
- Established and maintained good public relations and networking within community to develop business
- Cultivated and developed customer relationships to enable sustained revenue growth.
Indoor Sales Executive
TNT Express Worldwide Ltd
01.2012 - 03.2013
- Quote submission to customers
- Email Correspondence
- Report to Manager-District Sales
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Contacted current and potential clients to promote products and services
- Used cold calling and networking to sell products and services
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
Customer Care Frontline
TNT Express Worldwide Ltd
07.2011 - 01.2012
- Total Customer Focus – (Enquiry Calls / Complaint calls / price enquiries &
- Attending to customers for package collection / exports of shipments
- General Follow ups – Call Cycles / Quotes / Premium follow ups / special service quotes / invoice queries & distributions of supplies
- Report to Customer Services Supervisor
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
- Oversaw address of customer requests for friendly, knowledgeable service and support
- Drove customer escalations to resolution by engaging directly with clients
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Addressed inquiries from clients and department team members
- Developed customer service procedures, policies and standards for customer service department
- Collaborated with managers to discuss possible customer service improvements
- Investigated and resolved client issues escalated by customer service representatives.
Unit Secretary
Stanford Health Care
Palo Alto, CA
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Basic Life Support – BLSHCP-CPR (Adult / Child/ Infant/Choking)Automated External Defibrillation / First Aid -
National CPR Foundation
USA2022
Postgraduate Certificate - Business Administration And Management
University of Fiji
Suva, Fiji Islands09.2020
Certificate in Computing -
New Zealand Pacific Training Centre (NZPTC)
05.2008
High School Diploma -
Bhawani Dayal Arya College
01.2008
Skills
- Microsoft Office tools – MS Word / MS Access / MS Excel
- PowerPoint Presentations
- Google Apps – Gmail / Calendar / Meet / Drive
- Excellent communication skills ( Verbal & Written)
- Exceptional Time Management
- Decision-Making Skills
- Housekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Unit Secretary
Stanford Health Care
12.2023 - Current
Housekeeping Assistant / EVS Lead
Stanford Health Care
10.2022 - Current
Guest Services Representative
Extended Stay America
09.2018 - 05.2022
Front Desk Agent
Stanford Guest House
10.2016 - 09.2022
Account Executive
TNT Express Worldwide Ltd
03.2013 - 03.2022
Indoor Sales Executive
TNT Express Worldwide Ltd
01.2012 - 03.2013
Customer Care Frontline
TNT Express Worldwide Ltd
07.2011 - 01.2012
Basic Life Support – BLSHCP-CPR (Adult / Child/ Infant/Choking)Automated External Defibrillation / First Aid -
National CPR Foundation
Postgraduate Certificate - Business Administration And Management
University of Fiji
Certificate in Computing -
New Zealand Pacific Training Centre (NZPTC)
High School Diploma -
Bhawani Dayal Arya College