Achalayan Snow
Austin,TX
Summary
Dedicated Office Specialist with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing paperwork and project needs.
Overview
3
3
years of professional experience
Work History
Administrative Assistant II
Texas Workforce Commission Records Management Center
Austin, TX
09.2020 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Prepared, documented and assembled evidence for potential prosecution and civil litigation.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Education
Liberal Arts And Sciences
Texas A&M University - Central Texas
Killeen, TX05.2019
Skills
- Check Processing
- [Industry] Regulations
- Insurance Eligibility Verification
- Accounting Support
interest
enjoy reading, skating, soap making and cooking.
Timeline
Administrative Assistant II
Texas Workforce Commission Records Management Center
09.2020 - Current
Liberal Arts And Sciences
Texas A&M University - Central Texas
References
References available upon request.