Achat Linsia
Lake Worth,FL
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. i am very responsible person and i like to work as a team for the sake of my work, customer satisfaction is the most valuable and important thing to me.
I worked 2 years like housekeeper before i had the chance to become a supervisor. so , i love cleaning, also like to help my team in everything i can because i know together we can do a better work...
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Marriott
West Palm Beach, FL
03.2020 - 07.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Education
High School Diploma -
CfCC
Haiti01-2019
Skills
- Cleaning practices
- Employee evaluations
- Department coordination
- Staff evaluations
- Ordering cleaning supplies
- Room occupancy verification
- Guest Relations
- Customer Service
- Cleaning techniques
- Room inspection
- Document Control
Affiliations
i like to read
Languages
English
Professional
Spanish
Professional
French
Professional
creole
Professional
Accomplishments
i can say been a housekeeping supervisor is a accomplishment for me, cause before i worked like housekeeper
Timeline
Housekeeping Supervisor
Marriott
03.2020 - 07.2024
High School Diploma -
CfCC