A'Chaunte' Moore
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Staff Leader
Tropical Smoothie Café
04.2021 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- In charge of hiring & training new employees.
- Improved Sales,management, & operations performance by identify & focusing on areas that needed improvement.
- Responsible supervising employees in all available positions.
Front Desk Agent
Smith Dental Care
08.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Hostess
The Olde Pink House
03.2017 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
Caregiver
Comfort Keepers
06.2020 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Hostess
Crystal Beer Parlor
05.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Supervisor
High Life Smokeshop
10.2022 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Windsor Forest High School
Savannah, GA05.2018
Skills
- Mail and Packages
- Automated Telephone Systems
- Order Management
- Guest Services
- Verifying Reservations
- Transportation Information
- Safety and Security Procedures
- Cash Handling
- Reporting Capabilities
- Employee Scheduling
- Menu Presentation
- Store Opening and Closing Procedures
Timeline
Front Desk Agent
Smith Dental Care
08.2023 - Current
Supervisor
High Life Smokeshop
10.2022 - 04.2023
Hostess
Crystal Beer Parlor
05.2021 - 01.2022
Staff Leader
Tropical Smoothie Café
04.2021 - Current
Caregiver
Comfort Keepers
06.2020 - 08.2020
Hostess
The Olde Pink House
03.2017 - 07.2019
Windsor Forest High School
Similar Profiles
Nicole MayNicole May
Catering and Events Manager at Tropical Smoothie CaféCatering and Events Manager at Tropical Smoothie Café
Logan ZarzosaLogan Zarzosa
Crew Member at Tropical Smoothie CaféCrew Member at Tropical Smoothie Café
Phillip BrowningPhillip Browning
Crew Member at Tropical Smoothie CaféCrew Member at Tropical Smoothie Café