A'Chaunte' Moore
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Staff Leader
Tropical Smoothie Café
11710 Abercorn St
04.2021 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- In charge of hiring & training new employees.
- Improved Sales,management, & operations performance by identify & focusing on areas that needed improvement.
- Responsible supervising employees in all available positions.
Front Desk Agent
Smith Dental Care
7400 Abercorn Street
08.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Hostess
The Olde Pink House
23 Abercorn Street
03.2017 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
Caregiver
Comfort Keepers
7370 Hodgson Memorial Drive Suite C-8
06.2020 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Hostess
Crystal Beer Parlor
301 W. Jones Street
05.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Supervisor
High Life Smokeshop
7010 Skidaway Drive Suite 7010
10.2022 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Windsor Forest High School
Savannah, GA05.2018
Skills
- Mail and Packages
- Automated Telephone Systems
- Order Management
- Guest Services
- Verifying Reservations
- Transportation Information
- Safety and Security Procedures
- Cash Handling
- Reporting Capabilities
- Employee Scheduling
- Menu Presentation
- Store Opening and Closing Procedures
Timeline
Front Desk Agent
Smith Dental Care
08.2023 - Current
Supervisor
High Life Smokeshop
10.2022 - 04.2023
Hostess
Crystal Beer Parlor
05.2021 - 01.2022
Staff Leader
Tropical Smoothie Café
04.2021 - Current
Caregiver
Comfort Keepers
06.2020 - 08.2020
Hostess
The Olde Pink House
03.2017 - 07.2019
Windsor Forest High School