ACHELEY SIRISE
Sunrise,FL
Summary
Proven leader in sales Acquisition, customer engagement and sales growth, leveraging expertise in CRM software and exceptional people skills to drive results. Proven Track record with many companies, I've enhanced client satisfaction and sales outcomes through strategic problem-solving and effective communication. Achieved a notable increase in repeat business by prioritizing relationship-building and customer service excellence.
Overview
9
9
years of professional experience
Work History
Sales Associate
Secure Relocations
03.2024 - 07.2024
- Built relationships with customers and potential clients to ensure repeat Business and referrals. Data entry, contacting potential clients by Text, Call or Email. Assisting clients with the best possible service to solve there long distance move. editing clients profiles and analyzing items in their inventory before service is concluded. Explaining the benefits and uses of various services. Processing of payments and proper disposition of all leads that are unsold and sold. Closing of sales and effectively build rapport with each client.
Customer Service Representative
United Regions Van Lines
07.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Data entry and processing of payments for moving & storage.
Insurance Customer Service Specialist
First Health Insurance
04.2021 - 11.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Enhanced customer satisfaction by efficiently resolving insurance-related inquiries and concerns.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Contributed to team success by providing support during peak hours or as needed for overflow assistance.
Sales, Customer Service & Compliance Specialist
Consumer Credit Card Relief
11.2019 - 05.2020
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Performed quality reviews to uncover workflow and communication issues.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
Automotive Sales Manager
Synergy Auto Sales
03.2018 - 04.2019
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Served as a liaison between sales staff and upper management, ensuring smooth communication of goals, expectations, and performance metrics.
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Improved overall customer buying experience to safeguard dealership revenue.
Automotive Sales & Finance Manager
The Vehicle Exchange
03.2017 - 03.2018
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fine.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Assisting in the closing of Sales and providing effective customer service skills to build rapport with potential Clients.
Automotive Sales and BDC Manager
Great Deals Auto Sales
04.2015 - 03.2017
- Assisting in the Sales of vehicles, providing effective sales strategies to improve dealerships revenue.
- Maintaining accurate information of all vehicles and assisting in the upkeep of the car lot and equipments.
- Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Posted appointments on internal board to notify sales department.
Education
High School Diploma -
Seagull High School
Fort Lauderdale, FL08.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible Schedule
- Conflict Resolution
- Sales expertise
- Product Sales
- Sales Strategies
- Upselling
- Sales Training
- Building rapport
- Display Setup
- Negotiation Tactics
- Business Development
- Cold-calling
- CRM software proficiency
Timeline
Sales Associate
Secure Relocations
03.2024 - 07.2024
Customer Service Representative
United Regions Van Lines
07.2023 - 09.2023
Insurance Customer Service Specialist
First Health Insurance
04.2021 - 11.2021
Sales, Customer Service & Compliance Specialist
Consumer Credit Card Relief
11.2019 - 05.2020
Automotive Sales Manager
Synergy Auto Sales
03.2018 - 04.2019
Automotive Sales & Finance Manager
The Vehicle Exchange
03.2017 - 03.2018
Automotive Sales and BDC Manager
Great Deals Auto Sales
04.2015 - 03.2017
High School Diploma -
Seagull High School