Achiely J. Barnett
Administrative Specialist
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 18+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Skilled in all aspects of office management. Demonstrates high level of professionalism when handling sensitive material and information.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Process Assistant (Remote)
Amazon Fulfillment Center
Houston, TX
12.2020 - 12.2022
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Implemented a robust quality control system, resulting in reduced defects and increased customer satisfaction.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Prioritized initiatives to increase success rates of strategic projects.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
Lead Teacher
The Montessori Academy Of Houston
08.2019 - 04.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Claims Processing Specialist
Health Insurance Company
Work from home (remote) , Anywhere in the USA
03.2016 - 05.2019
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Training Specialist
Agenda For Children
01.2013 - 05.2015
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Developed lesson plans, instructional materials and written practice tests for childcare providers and childcare teachers training courses.
- Developed training handbooks, computer tutorials and reference materials.
- Traveled to client locations to conduct training classes.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Recruited and trained qualified instructors for training programs.
Medical Receptionist
The Womens Health Center
McComb, MS
07.2011 - 05.2015
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Expedited check-in and check-out procedures for clients, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting clients upon arrival at the front desk.
- Daily insurance and payment verifications prior to clients appointments.
Head Start Lead Teacher
TCA Head Start Center
06.2007 - 06.2009
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
- Monitored classroom to verify safe and secure environment.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Established positive relationships with students and families.
- Helped new preschool children get used to classes by giving one-on-one support.
- Utilized creative teaching strategies to engage students in classroom.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Incorporated music, art and literature into curriculum.
- Developed and implemented behavior management plans.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Patient Registration Specialist
Charity Hospital In New Orleans
01.2000 - 08.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Accurately inputted patient and insurance information into company's computer system using EHR software.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Secured confidential patient information from unauthorized access.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Education
Associate of Science - Business Administration
Southern University At New Orleans
New Orleans, LA05.2015
Associate of Arts - Education Administration
Delgado Community College
New Orleans, LA12.2004
Associate of Arts - Early Childhood Education
Delgado Community College
New Orleans, LA05.2000
High School Diploma -
L.E. Rabouin Career Magnet H.S.
New Orleans, LA05.1997
Skills
- Office Administration
- Microsoft Office
- Records Preparation
- Updating Client Data
- Typing Manuscripts
- Advanced Clerical Knowledge
- Records Security
- Insurance Eligibility
- Insurance Processing
- Invoice Processing
- Advanced Excel Spreadsheet Functions
- Business Administration
- Claims Appeal Procedures
- Database Management
- Medical Terminology
Certification
General Medical application and Terminology
Timeline
Claims Process Assistant (Remote)
Amazon Fulfillment Center
12.2020 - 12.2022
Lead Teacher
The Montessori Academy Of Houston
08.2019 - 04.2020
Claims Processing Specialist
Health Insurance Company
03.2016 - 05.2019
Training Specialist
Agenda For Children
01.2013 - 05.2015
Medical Receptionist
The Womens Health Center
07.2011 - 05.2015
Head Start Lead Teacher
TCA Head Start Center
06.2007 - 06.2009
Patient Registration Specialist
Charity Hospital In New Orleans
01.2000 - 08.2005
Associate of Science - Business Administration
Southern University At New Orleans
Associate of Arts - Education Administration
Delgado Community College
Associate of Arts - Early Childhood Education
Delgado Community College
High School Diploma -
L.E. Rabouin Career Magnet H.S.
General Medical application and Terminology
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