Achok Tong
Meridian,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Beef Boner
CS Beef Packers
05.2023 - 10.2023
- Cut product into correct sizes and arranged in trays for packaging.
- Operated grinding machines to prepare special items like sausages.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Cut meats to customer specifications and answered questions about specialty products.
- Prepared various meats by cutting, trimming and packaging in preparation for display cases.
- Inspected equipment, checking for proper functioning and safety.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
QA Lead
CS Beef Packers
07.2022 - 05.2023
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Calibrated instruments and scales in production area and quality lab.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Kept scripts and test cases updated with current requirements.
Brand Ambassador
Zipfizz
01.2022 - 04.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Collaborated with local field sales to promote brand awareness and sales results.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Placed new and existing brand products in competitive retail locations.
- Planned future sampling opportunities and special events.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
Software Developer
AES
10.2021 - 01.2022
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for desktop and mobile operating systems.
- Designed reusable and reliable code for use within distributed cloud environments.
- Designed intuitive graphical user interfaces to improve user experience.
- Coordinated with project management on database development timelines.
Package Handler
FedEx:Ground
04.2021 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
Dental Office Receptionist
Treasure Valley Dental Care
01.2021 - 04.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
Retail Cashier
Champs Sporting Goods
07.2020 - 01.2021
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on sales software system operation.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
Retail Sales Associate
American Eagle Outfitters, Inc
07.2019 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Aeropostale
10.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
McDonald's
06.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL04.2025
High School Diploma -
Central Academy High School
Meridian, ID05.2022
Skills
- Client Interactions
- Knife Use
- Safety Gear
- Cleaning Skills
- Proper Food Temperatures
- Assembly Lines
- Packing Products
- Critical Thinking
- Health Inspections
- Customer Needs Assessments
- Safety Procedures
- Deboning Meat
- Equipment Inspection
- Project Specifications
- Special Orders
- Equipment Sanitation
- Active Listening
- Quality Assurance Checks
- Cleanliness Standards
- Safe Work Practices
- Project Deadlines
- Customer Relations
- Closing Procedures
- Superior Attention to Detail
- Goal Attainment
- Inventory Accuracy
- Testing Procedures
- Team Development
- Inspecting Systems
- Standardized Tests
- Project Documentation
- Line Inspection Skills
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Beef Boner
CS Beef Packers
05.2023 - 10.2023
QA Lead
CS Beef Packers
07.2022 - 05.2023
Brand Ambassador
Zipfizz
01.2022 - 04.2022
Software Developer
AES
10.2021 - 01.2022
Package Handler
FedEx:Ground
04.2021 - 06.2021
Dental Office Receptionist
Treasure Valley Dental Care
01.2021 - 04.2021
Retail Cashier
Champs Sporting Goods
07.2020 - 01.2021
Retail Sales Associate
American Eagle Outfitters, Inc
07.2019 - 07.2020
Sales Associate
Aeropostale
10.2018 - 07.2019
Cashier
McDonald's
06.2018 - 10.2018
Bachelor of Arts - Business Administration And Management
American InterContinental University
High School Diploma -
Central Academy High School
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