Achraf Harchache
Myrtle Beach,SC
Summary
Seasoned Food and Beverage Manager with a proven track record at Marriott, enhancing operational efficiency and customer satisfaction. Expert in vendor negotiations and staff leadership, demonstrated by reducing labor costs and elevating service standards. Skilled in menu development and sanitation standards, consistently exceeding financial and customer service goals.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Hilton
04.2024 - 10.2024
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food inventory and supplies to prevent waste
- Maintain optimal stock levels to control costs and serve customer.
- Ensure customer satisfaction
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Worked with distributors to add new products to bar menu.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Restaurant Front of House Manager
J Peters Grill & Bar
10.2023 - 03.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Manager
Marriott
05.2017 - 01.2023
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed 3 outlets 2 bars and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Decreased labor costs % by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
GED -
Misbah
Skills
- Menu development
- Catering Coordination
- Scheduling Staff
- Wine pairing
- Bar Management
- Menu pricing
- Ordering Supplies
- Waste Reduction
- Cost Control
- Sanitation Standards
- Beverage knowledge
- Fine-dining expertise
- Food presentation
- Table service
- Portion Control
- Staff Leadership
- Vendor Negotiations
- Staff consultation
- Recipe implementation
- Recipe creation
- Food Safety Compliance
- Inventory Management
- Budget Development
- Staff Supervision
Languages
French
Limited Working
English
Full Professional
Arabic
Native or Bilingual
Timeline
Food and Beverage Supervisor
Hilton
04.2024 - 10.2024
Restaurant Front of House Manager
J Peters Grill & Bar
10.2023 - 03.2024
Food and Beverage Manager
Marriott
05.2017 - 01.2023
GED -
Misbah