Achraf Nouwass
Team Leader / Shift Supervisor
Aurora,CO
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Production Worker
Trimax
05.2024 - 07.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Resolved issues quickly to maintain productivity goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Lead Host/Busser/Food Runner
Giordano's
06.2023 - 12.2023
- Collaborated with management to develop strategies for improving overall dining experience.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
Waiter
Habibi Hookah Lounge
02.2022 - 06.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Aurora Central High School
11700 E 11th Ave, Aurora, CO 80010 05.2001 -
Skills
Machine operation
Quality inspection
Product packing
Quality assurance
Customer Service
Deadline compliance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Production Worker
Trimax
05.2024 - 07.2024
Lead Host/Busser/Food Runner
Giordano's
06.2023 - 12.2023
Waiter
Habibi Hookah Lounge
02.2022 - 06.2023
High School Diploma -
Aurora Central High School
05.2001 -
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