Acilegna Suarez
Miami,FL
Summary
Forward-thinking Operations Specialist bringing 15 years of expertise in Operation and Administration in Appliances and Air Conditioning sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Extended Warranty, Home Warranty, and Manufacture Warranty Specialist, Proficient in Service Power and Quickbooks.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Administrator
Team Alpha USA. Corp
MIAMI, FL
05.2016 - 08.2023
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Resolved communication issues for customers.
- Analyzed and resolved manufacture claims.
- Entered and maintained departmental records in company database.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Operations Manager
Eagles Union Appliances
MIAMI, FL
01.2013 - 05.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Train new workers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervise service route of technicians and manage contracts with manufacturers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Social Communication - Social Communication
Martha Abreu
Villa Clara 09.2008 - 06.2013
Skills
- Effective Project Completion
- Operations Management
- Project Management
- Scheduling
- Call Forwarding
- Business Administration
- Contract Administration
- Inventory and Supply Management
- Internal and External Communications
- Recruitment Support
- Business Development
- Technical Support
- Administrative Support
- Coordinate Supplies
- Multi-Line Phone Systems
- Bookkeeping
- Compliance Requirements
- Documentation
- Program Management
- Office Management
Languages
Spanish
Native or Bilingual
Timeline
Administrator
Team Alpha USA. Corp
05.2016 - 08.2023
Operations Manager
Eagles Union Appliances
01.2013 - 05.2016
Social Communication - Social Communication
Martha Abreu
09.2008 - 06.2013
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