Acima Martin
Bartlesville,OK
Summary
Outgoing and dedicated professional seeking a position allowing demonstration of problem solving,
customer service, teamwork and organizational skills to contribute to the company's success.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Hostess
Bricktown Brewery
- Bartlesville, OK
08.2022 - 11.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
Warehouse Fulfillment Associate
Amazon
Atlanta , GA
05.2020 - 11.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed scheduling and task delegation for [Number]-member warehouse team.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Accounts Manager
SITEL, Remote
02.2014 - 01.2020
- Managed customer's accounts, enrollment processing, and scheduling.
- Identified partnership opportunities and established favorable business connections.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Forecasted trends and recommended improvements based on financial risk analyses.
Billing, Technical Support
Cox Communications/ Sitel
Bartlesville , OK
02.2014 - 03.2014
- And retention for account services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
Education
Diploma - GED
ADULT LEARNING CENTER
08.2009 - 05.2010
Skills
Virtual customer serviceType 45 wpmFilingData entryOrganizational skillsMicrosoft Office; ExcelWordMicrosoft OutlookTechnical SupportAdult EducationTroubleshootingOperating SystemsDesktop SupportComputer NetworkingRemote Access Software
Report writing
Investigating discrepancies
Expense reimbursements
Reviewing data
Checking time cards
Processing mileage
Financial software
Recording data
Team Player
Analyzing information
Thoroughness
MS Office
Data Entry
Teamwork and Collaboration
Dependable and Responsible
Timeline
Hostess
Bricktown Brewery
08.2022 - 11.2022
Warehouse Fulfillment Associate
Amazon
05.2020 - 11.2020
Accounts Manager
SITEL, Remote
02.2014 - 01.2020
Billing, Technical Support
Cox Communications/ Sitel
02.2014 - 03.2014
Diploma - GED
ADULT LEARNING CENTER
08.2009 - 05.2010