Acima Martin
Bartlesville,OK
Summary
Outgoing and dedicated professional seeking a position allowing demonstration of problem solving,
customer service, teamwork and organizational skills to contribute to the company's success.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Hostess
Bricktown Brewery
- Bartlesville, OK
08.2022 - 11.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
Warehouse Fulfillment Associate
Amazon
Atlanta , GA
05.2020 - 11.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed scheduling and task delegation for [Number]-member warehouse team.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Accounts Manager
SITEL, Remote
02.2014 - 01.2020
- Managed customer's accounts, enrollment processing, and scheduling.
- Identified partnership opportunities and established favorable business connections.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Forecasted trends and recommended improvements based on financial risk analyses.
Billing, Technical Support
Cox Communications/ Sitel
Bartlesville , OK
02.2014 - 03.2014
- And retention for account services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
Education
Diploma - GED
ADULT LEARNING CENTER
08.2009 - 05.2010
Skills
Virtual customer serviceundefined
Timeline
Hostess
Bricktown Brewery
08.2022 - 11.2022
Warehouse Fulfillment Associate
Amazon
05.2020 - 11.2020
Accounts Manager
SITEL, Remote
02.2014 - 01.2020
Billing, Technical Support
Cox Communications/ Sitel
02.2014 - 03.2014
Diploma - GED
ADULT LEARNING CENTER
08.2009 - 05.2010
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