Danica Butler
Baltimore,MD
Summary
Committed Chemical Dependency Counselor with extensive background in MOUD treatment for opioid and alcohol addiction. Superb active listening skills and nurturing personality. Focused on building bonds to get patients invested in individual sobriety plans.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telehealth Counselor
Riverside Treatment Services
Halethorpe, MD
04.2022 - Current
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Collaborated with other healthcare professionals to ensure effective patient care.
- Maintained accurate records of client progress in the electronic medical record system.
- Developed aftercare plans for clients transitioning out of treatment programs.
- Educated clients about available community resources for continued recovery support.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided telehealth counseling services to patients in a variety of settings.
Substance Abuse Counselor
BayMark Health Services
Baltimore, MD
05.2021 - 04.2022
- Assisted clients in developing individualized treatment plans to meet their needs and address their substance abuse issues.
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation.
- Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Evaluated patient health concerns and provided appropriate interventions via video or telephone calls.
Substance Abuse Counselor
Hampden Health Services
Baltimore, MD
09.2018 - 05.2021
- Educated clients on the dangers of substance abuse and its effects on their lives.
- Facilitated relapse prevention groups focusing on coping skills, problem solving, and stress management techniques.
- Assisted individuals in developing healthy lifestyle changes to reduce the risk of relapse.
- Maintained client records according to state regulations and professional standards.
- Managed the intake process for new clients, which involved arranging initial assessments and providing required documentation.
Lead Teller
Wells Fargo
Baltimore, MD
03.2016 - 09.2018
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Organized and filed data in appropriate locations for easy access to essential information.
Operations Manager
T-Mobile
Baltimore, MD
03.2015 - 03.2016
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Supported data entry across departments as requested, switching promptly to new projects.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Teller Associate
M&T Bank
Baltimore, MD
07.2014 - 10.2014
- Processed customer deposits, withdrawals and loan payments accurately.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Assisted customers with account set-up, maintenance and troubleshooting issues.
- Identified opportunities to cross-sell bank products and services to customers.
- Verified customer identification for all transactions in compliance with Bank Secrecy Act regulations.
- Resolved customer complaints quickly and effectively while maintaining professional demeanor at all times.
- Reconciled discrepancies between branch reports, ATM totals and general ledger accounts.
- Answered phone calls from customers seeking assistance or information about bank products or services.
Teller Associate
Bank of America
Baltimore, MD
11.2013 - 05.2014
- Ensured accuracy of documentation associated with each transaction before submitting it for approval.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Processed sales transactions to prevent long customer wait times.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Sales Associate
RadioShack
Baltimore, MD
06.2012 - 09.2013
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Education
Bachelor of Science - Psychology
Coppin State University
Baltimore, MDMaster of Science - Human Services
Capella University
Minneapolis, MNSkills
- Counseling
- Intervention Planning
- Care Planning
- Client Advocacy
- Crisis Intervention
- Behavior monitoring
- Treatment Plans
- Database Management
- Addictions specialist
- HIPAA Compliance
- Attention to Detail
- Problem-Solving
- Professional Demeanor
- Phone Etiquette
- Call handling
- De-Escalation Techniques
Certification
- Cert Associate Alcohol & Drug Counselor, License Number AC3168
Timeline
Telehealth Counselor
Riverside Treatment Services
04.2022 - Current
Substance Abuse Counselor
BayMark Health Services
05.2021 - 04.2022
Substance Abuse Counselor
Hampden Health Services
09.2018 - 05.2021
Lead Teller
Wells Fargo
03.2016 - 09.2018
Operations Manager
T-Mobile
03.2015 - 03.2016
Teller Associate
M&T Bank
07.2014 - 10.2014
Teller Associate
Bank of America
11.2013 - 05.2014
Sales Associate
RadioShack
06.2012 - 09.2013
Bachelor of Science - Psychology
Coppin State University
Master of Science - Human Services
Capella University