ACKSUN CASTILLE
Cusseta,GA
Summary
Driven, process-centric, and results-focused administrative services professional with demonstrated skill in the investigation and resolution of customer facing issues. Meets and exceeds demanding service level and customer satisfaction requirements. Delivers an ideal customer interaction through the utilization of empathy, flexibility and knowledge while handling multiple initiatives. A solid communicator that works equally well in team and individually focused environments while embracing and championing change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Springhill Suites Marriott
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Reconciliation Specialist
Aflac
05.2017 - 01.2025
- Receives and processes escalated or complex premium invoices
- Analyzes and interprets notes and annotations
- Research issues, payments and policy invoice histories
- Ensures integrity and accuracy of all transactions and adheres to the financial regulations and risk mitigation practices
- Uploads and applies all received funds to the appropriate policy holder or account via Aflac systems and mainframe
Sales Associate
Ross
05.2015 - 04.2017
- Completed all cleaning, stocking, and organizing tasks in assigned sales area
- Trained all incoming sales team members
- Developed promotional ideas to move overstocked merchandise
- Assisted management with developing employee improvement plans
- Resolved service issues in timely manner
- Make sure co-workers had breaks/Lunch on time
- Earned management trust by serving as key holder, responsibly opening and closing store
Customer Service Representative
First Hawaiian Bank
11.2016 - 03.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
- Researched and resolved accounts payable discrepancies
Education
No Degree - Nursing
Chattahoochee Valley Community College
Phenix City, AL05-2027
High School Diploma -
Chattahoochee County
Cusseta, Georgia05-2014
Skills
- Team player
- Retail sales
- Skilled in call center operations
- Trusted key holder
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Cash flow management
- Administrative assistant
- Office management
- Team work
- Communication
- Time Management
- Organization
- Decision Quality
- Critical Thinking
- Research
- Problem Solving
- Adaptability
- Analysis
- Microsoft Office
- Customer Service
- SharePoint
- Medical Terminology
- Billing
- Excel Power User
- Access Power User
- Facilitation
- Customer Service Collaboration
- Training and mentoring
Accomplishments
- Customer service professional seeking a management role.
- Skilled in training staff and establishing rapport with clients.
- Self-motivated with exceptional communication and computer capabilities.
- Coaching softball and Cheerleading with Chattahoochee County Recreation Department.
Certification
- Basic Life Support Certification (BLS)
Timeline
Front Desk Agent
Springhill Suites Marriott
06.2023 - Current
Reconciliation Specialist
Aflac
05.2017 - 01.2025
Customer Service Representative
First Hawaiian Bank
11.2016 - 03.2017
Sales Associate
Ross
05.2015 - 04.2017
No Degree - Nursing
Chattahoochee Valley Community College
High School Diploma -
Chattahoochee County
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