ANDREW CLAYTON

Work History

Oregon Community Credit Union

10.2021 - 02.2023

Led sales team to consistently achieve average monthly mortgage volume of 8 transactions and $1.7 million in funding
Provided leadership and expertise in product knowledge, sales processes, new business development, financial analysis, lead generation, and compliance with Fannie Mae, Freddie Mac, and FHA guidelines
Independently managed entire mortgage loan processing workflow including documentation collection and submission to underwriting, in absence of dedicated mortgage loan processor
Maintained perfect 100% customer satisfaction rating by providing personalized mortgage loan advice and solutions, and diligent follow-up on loan progress and prompt issue resolution.
Optimized use of CRM software in SalesForce to track leads, manage pipeline activity, and monitor sales performance metrics.

US Bank

10.2020 - 10.2021

Closed average of 3 mortgage loans per month, totaling $900,000 in monthly loan volume, while upholding 95% customer satisfaction rating through exceptional service and industry expertise
Established, nurtured, and sustained client referral relationships by networking with local real estate agents, branch employees, and through strategic social media marketing efforts
Provided personalized coaching and guidance to clients aimed at enhancing their credit profiles and qualifications for various financial products, demonstrating commitment to empowering individuals in achieving their financial goals.

Bank of America

05.2019 - 10.2020

Significantly elevated local branch mortgage volume in 2019 compared to prior year, achieving average monthly loan volume of $1.2 million
Spearheaded efforts to expand local market share by leveraging income and location-based grants to promote homeownership
Achieved consistent growth in loan originations through strategic networking within local real estate community, and by coaching bank staff on effective client engagement strategies to uncover potential mortgage referral opportunities
Enhanced public speaking and presentation abilities through organization and delivery of monthly first-time home buyer workshops for community members.

Evergreen Land Title

01.2018 - 04.2019

Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Facilitated smooth and efficient closings for 50+ real estate transactions monthly, showcasing exceptional organizational and multitasking abilities.
Collaborated effectively with multiple stakeholders, including lenders, real estate agents, and clients, demonstrating strong communication and relationship building skills
Researched and updated industry knowledge on changing legislation and regulations.

Umpqua Bank

12.2015 - 01.2018

Managed loan file administration, overseeing documentation from processing through underwriting, closing, funding, and post-closing stages, leading to streamlined and error-free loan transactions
Cultivated and utilized comprehensive expertise in pricing and underwriting criteria of diverse mortgage insurance firms and government-backed loan products and programs, such as FNMA, FHLMC, FHA, and VA, ensuring adherence to compliance standards and lending requirements rules and regulations
Facilitated communication and collaboration between loan processing, underwriting, and closing teams, ensuring smooth transfer of information and documentation for efficient loan processing and closing.
Learned to develop and implement marketing campaigns to generate new business opportunities.
Participated in ongoing professional development programs to continuously expand knowledge of mortgage industry and to enhance skills.

SELCO Credit Union

01.2011 - 10.2015

Consistently exceeded sales targets across diverse product lines, including vehicle loans, home equity loans, credit cards, unsecured loans, life and disability insurance, GAP insurance, and extended vehicle warranties
Recipient of SELCO Consumer Lending Sales and Service Award on four occasions, highlighting dedication to excellence in customer service and collaborative teamwork
Promoted from Member Service Representative to Loan Officer in Consumer Lending in September 2012, demonstrating proficiency and dedication in financial services
Proactively fostered member relationships by facilitating qualified referrals to investment and insurance specialists, strategically enhancing customer satisfaction and fostering long-term loyalty.
Utilized risk management strategies to attain high loan approval rates.