Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional International Experience
Timeline
Generic

AcNeal L. Williams

Summary

Dynamic management professional with over 25 years of diverse experience, including 12 years in executive leadership roles. Expertise in delivering high-quality results while fostering strong relationships with clients and staff. Proven track record in business development and operations management within the non-profit sector, particularly focused on supporting individuals experiencing homelessness. Skilled in facility management, budget oversight, contract negotiations, and compliance, with a history of successfully leading teams of over 80 members to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

Minister of Music

Faith United Church of Christ
08.2017 - Current
  • Supervise a core group of musicians, providing leadership and guidance to ensure cohesive collaboration within the musical ensemble.
  • Coordinate and directed rehearsals, fostering a harmonious and productive environment for musicians to refine their skills and enhance overall performance quality.
  • Organize, plan, and produce music events, including concerts, showcasing strong project management skills; successfully transitioned to an online format during the Covid-19 pandemic, conducting virtual rehearsals and performances, maintaining continuity in musical activities amid safety concerns and then back to in-person services once the threat advisory was lifted.

Director of Operations

New Hope Housing
05.2024 - 03.2025
  • Successfully designed, developed, and documented the structure of the department and its janitorial, food service, facilities and safety arms resulting in a more defined chain of command and reporting structure.
  • Successfully integrated Operations into the other functions of the organization inclusive of command, communication, and reporting structures that support the success of the organization, improving communication, safety and the overall operation of the organization.
  • Developed, documented, and tracked Facility Work Orders with liaisons from two counties and internal facilities for more than 110 locations comprising shelters, support housing and apartments resulting in the improvement of maintenance schedules for all facilities.
  • Managed multiple kitchens within the system, ensuring nutritious meals were consistently provided by certified cooks; and organize the purchase and delivery of more than 6,000 meals per week and “drop-in” visitor meals.
  • Served as a liaison between the organization and the Facilities Managers of the counties we are contracted by, employing effective communication skills to ensure the proper maintenance of all buildings and prompt resolution to any issues that may arise.
  • Developed, updated and maintained Emergency Action Plan for multiple locations in the system, ensuring that individual managers and teams are well-versed in emergency preparedness including environmental, structural and health related emergencies.
  • Conducted regular site visits to ensure buildings are functioning properly and reporting any issues discovered.
  • Negotiated a service contract for the multi-unit organization.
  • Managed contract with regular communication and monthly joint meetings with the counties.
  • Processed monthly expense reports, disbursement requests, etc., to ensure vendors are paid on time.
  • Provided strategic team leadership of drivers, supervisor, cooks, facilities specialist, coordinator, and staff.
  • Provided leadership coaching and staff training with emergency safety drills, staff scheduling, bed checks, timesheet compliance, and process payroll.
  • Managed building and contractual compliance with food delivery, building safety, and emergency preparedness.
  • Conducted performance reviews and any subsequent coaching that is required in the event of deficiencies.
  • Collaborate with finance to ensure that budgetary requirements are met and make corrective adjustments.
  • Provide oversight of the purchase of facility items, food items, PPE, etc. for all sites, communicating the stock, method of use, purpose, etc. to shelter management so that all team members are well coordinated.
  • Conduct service audits to ensure contractors consistently meet the needs of the organization.
  • Coordinated semi-annual deep cleanings of facilities with counties to ensure prolonged life of the facility and timely discovery of any structural or service-related requirements.

General Manager

The Bouldering Project
11.2022 - 06.2023
  • Successfully recruited, hired, and trained a high-performing team of 80+ staff members, including six department managers and member service representatives, trainers, and custodians.
  • Manage team accountability for direct reports through comprehensive training, coaching, and adherence to BP's values and goals while reducing turnover by more than 20%.
  • Provided strategic oversight of the maintenance of gym equipment and amenities, repair requests, and liaised with relevant companies to ensure timely resolutions; managed service offerings, including tanning, massage chairs/beds, sauna, and steam room, prioritizing hygiene standards to mitigate potential liabilities associated with service product maintenance.
  • Prioritized safety for employees and patrons by documenting, maintaining, and enforcing Standard Operating Procedures (SOPs), implementing rigorous checks to ensure a well-maintained environment that reduced the risk of injuries and potential liabilities for the company resulting in a more than 10% reduction of mishaps.
  • Proactively managed and resolved non-dangerous nuisances, such as noise pollution, by researching and implementing solutions, such as sound-dampening flooring, and demonstrating a commitment to a positive and safe environment for patrons.
  • Conferred with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
  • Oversaw financial management by monitoring the Profit and Loss (P&L) statement, evaluating expenditures, and ensuring that all departments operated within budget constraints; collaborated with finance and accounting teams to address significant expenses and facilitated the proper allocation of funds and redistribution of budgets, contributing to the overall fiscal efficiency of the organization reducing costs by 25% and increasing revenue by 13%. This assumption of all financial aspects resulted in the financial success of the business.
  • Developed programming and generated revenue for kid's camp despite joining the management team with the program already four months behind. I led the team to reaching 77% of its $230,000.00 goal in less than four months.
  • Successfully redesigned child safety policies to ensure children under the direct care of staff were always protected.

General Manager

Gold's Gym
12.2021 - 01.2023
  • Oversaw on-boarding, training, and management of employees, including department heads, for a diverse team of over 70 in a multi-unit environment; successfully navigated the supervision of multiple departments, ensuring cohesive collaboration and efficient operations across the organization; implemented successful team-building initiatives to promote team bonding and increase staff morale, reducing turnover by 30%
  • Managed payroll responsibilities by reviewing/approving time sheets and submitting these to the payroll office, ensuring accurate and timely disbursement of payments to employees
  • Identified and distributed sales targets for the gym through a systematic approach to allocating and measuring sales leads/targets among the team; provided senior management with insights into individual and collective performance, contributing to strategic planning and goal achievement
  • Drove sales production and performance by maintaining continuous communication with the team regarding monthly sales goals for each department and overall achievements; established interactive platforms at the front desk/lobby where members could engage with trainers, book training sessions, and participate in games to win training time, and inviting guests to try the gym, all of which contributed team motivation and enhanced member participation, and increased overall sales outcomes. Under my leadership, membership increased by 18% with 12% increases for special programs across the board.
  • Oversaw the supply chain, ensuring consistent availability of essential items for both the team and members by maintaining stock levels to guarantee a regular and acceptable supply of necessary resources; managed inventory by addressing variables such as shrinkage due to damaged, stolen, or stale-dated items, and conducted regular assessments to adjust product numbers for items not meeting sales expectations

General Manager

Planet Fitness
01.2019 - 12.2021
  • Supervised over 70 direct reports in three locations through comprehensive training and coaching, ensuring alignment with PF's values and goals; proactively resolve employee issues or concerns, managing disciplinary and termination activities to maintain a positive and productive work environment.
  • Implemented effective employee incentive programs to foster positive staff morale.
  • Administered and processed all aspects of weekly/bi-weekly employee payroll; authorized expenditures and refunds, conducted daily bank deposits, and managed financial transactions, demonstrating strong attention and financial management
  • Oversaw marketing efforts by ensuring staff awareness and training on all marketing promotions, maximizing the impact of promotional campaigns.
  • Strategically lead and planned courses of action to maximize operations and member/ guest satisfaction.
  • Drove the increase of membership by more than 20% over a two-year period.

Independence Celebrations Coordinator

Bahamas Consulate
05.2014 - 08.2017
  • Fostered and maintained healthy diplomatic relations by liaising with embassies in the regional Diplomatic Corps; facilitated open communication for diplomatic meetings, deportations, prisoner repatriation, community outreach, and economic negotiations to initiate investment dialogues with other countries and the Bahamas
  • Wrote and distributed official communications on behalf of the consulate, including official announcements, invitations, and letters with diplomatic corps of US-based consulates and international embassies.
  • Served as the coordinator, reporting to the Deputy Consul General, for the planning and execution of statewide Bahamas Independence celebrations in the state of Florida; managed all event operations including approvals, communication, and logistical support to promote diverse events throughout the celebration period.

Education

Master of Arts - Fine Arts

Howard University
Washington, DC

Bachelor of Business Administration - undefined

Florida Memorial University
Miami Gardens, FL

Skills

  • Project execution
  • Payroll processing expertise
  • Workplace environment optimization
  • Team building expertise
  • Risk evaluation
  • Event planning and execution
  • Brand awareness initiatives
  • Financial performance analysis
  • KPI tracking and analysis
  • Inventory tracking expertise
  • Leadership development programs
  • Data-driven decision making
  • Client engagement
  • Organizational change management
  • Operational audits

Accomplishments

  • Achieved the reduction in spend by 40% by negotiating vendor contracts with the goals of optimal function/ production and client satisfaction for facility environment management, meal production, organizational charter requirements, and risk management.


Additional International Experience

includes hospitality (Front Desk Management, Guest Services Management, Reservations Management, Wedding Planning; large event planning, operations and business administration.

Timeline

Director of Operations

New Hope Housing
05.2024 - 03.2025

General Manager

The Bouldering Project
11.2022 - 06.2023

General Manager

Gold's Gym
12.2021 - 01.2023

General Manager

Planet Fitness
01.2019 - 12.2021

Minister of Music

Faith United Church of Christ
08.2017 - Current

Independence Celebrations Coordinator

Bahamas Consulate
05.2014 - 08.2017

Bachelor of Business Administration - undefined

Florida Memorial University

Master of Arts - Fine Arts

Howard University

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