Acqulyn Johnson
Customer Service - Patient Access Representative
Baton Rouge,La.
Summary
Access Service Representative with a proven track record at Our Lady of the Lake Regional Medical Center at this time. Expert in patient services support and conflict resolution, I excel in managing referrals and ensuring compliance with HIPAA regulations. Committed to enhancing patient experiences through effective communication and organizational skills. Resourcefully recognized for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and data entry with proficiency in multitasking and managing time effectively. Excels in communication, problem-solving, and customer service, ensuring positive interactions and resolutions in fast-paced environments. Flexible hard worker ready to learn and contribute to team success.
Overview
32
32
years of professional experience
Work History
Patient-Clinical Access Service Rep.
Our Lady of the Lake Regional Medical Center
Baton Rouge, La.
03.2013 - Current
- Verified demographics and insurance information to register patients in computer system.
- Submitted fees and claims to insurance companies manually or digitally.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Educated patients and caregivers in the use of at-home healthcare equipment.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Explained policies, procedures and services to patients.
- Used sliding payment scale to assess fair charges for patient healthcare.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
Medical Records Clerk 2
Earl K. Long Hospital
Baton Rouge, LA
03.2008 - 05.2013
- Supported office clerical functions using word processing and other software, email and office machines.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Directed clients and guests to correct departments, rooms and staff members.
- Coordinated company records and resources to assist team members with special projects.
- Pull, copy and maintain documents for attorneys to be delivered to court in a timely manner.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Tracked usage of medical record supplies and placed orders to maintain inventory levels.
- Organized filing systems for confidential patient records and reports.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
- Purged outdated files.
- Implement new and more efficient filing system.
- Observed confidentiality and safeguarded all patient-related information.
- Scanned incoming documentation.
- Updated daily logs to track information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Consolidated diverse medical records.
- Determined and implemented techniques to improve medical records retrieval process.
- Compiled and coded patient data using standard classification systems.
LSU Traffic Control Officer
LSU Traffic Department
Baton Rouge, La.
08.2006 - 05.2008
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
- Directed pedestrians across busy streets and around construction sites.
- Operated pickups and flatbed trucks to set up and disassemble temporary traffic control schemes.
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
- Consulted with police and coworkers to coordinate field training on and off job sites.
- Created traffic control plans for difficult areas to maintain public and coworker safety.
- Operated trucks to transport materials and equipment to job site within schedule requirements.
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Computed time settings for traffic lights and speed restrictions for different classifications of areas.
- Installed and repaired traffic signal cabinets and loop detection systems.
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
- Helped develop traffic studies and infrastructure design plans.
- Analyzed data related to traffic flow, accident rates, or proposed development to determine most efficient methods to expedite traffic flow.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
Slot Floor Attendant/Customer Service Rep.
Argosy/Belle of Baton Rouge Casino
Baton Rouge, La.
09.1994 - 06.2006
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Promoted players' club by walking casino floor and signing up new guests.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Detailed rules and regulations to all game room participants before starting activities to promote safety, fun and security.
- Greeted facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
- Performed basic troubleshooting techniques to identify and resolve common troubles with arcade games.
Private Duty Sitter
Amedysis Home Health Care
Baton Rouge, La.
01.1994 - 09.1994
- Conferred with parents to inform on type of daily activities, successes, strengths observed and potential obstacles to healthy development.
- Documented and communicated daily reports outlining each client’s daily activities.
- Posted contact information and first responder phone numbers in case of emergency situations.
- Prepared healthy and nutritious snacks and meals at times according to individual needs when no one was available.
- Communicated with client's family about daily activities, behaviors and related issues when needed.
- Recorded client status progress and challenges in logbooks and reports.
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
- Assisted patients with bladder and bowel needs by helping to restroom.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Cared for clients and assisted with feeding, dressing and directing activities.
- Assisted clients with bathing and toileting to instill proper hygiene.
- Monitored client's safety and well-being to prevent accidents and falls.
- Assisted patients with different tasks while closely monitoring conditions and safety.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Monitored health and well-being of clients and reported significant health changes.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- Helped patients along with nurse on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.1984
Skills
- Microsoft Office Suite
- Basic Windows operating skills
- Data entry (10-key, 25-35 wpm)
- Customer service and care
- Patient services support
- Conflict resolution strategies
- Interpersonal communication
- Organizational abilities
- Attention to detail
- Resourcefulness
- Multi-tasking capabilities
- Communication coordination
- Referral management
- Policy enforcement skills
- Balanced solution finding
- Team collaboration mindset
- Flexibility and adaptability
- Proactive approach
- Punctuality and reliability
Affiliations
Honored by various churches for volunteer work in the community such as Clothes Closet Give-a-way , Laundry of Love, God's Closet for Young mother's with New Babies, etc
Accomplishments
- Leadership award for Young Ladies Rising Up
References
References available upon request.
Timeline
Patient-Clinical Access Service Rep.
Our Lady of the Lake Regional Medical Center
03.2013 - Current
Medical Records Clerk 2
Earl K. Long Hospital
03.2008 - 05.2013
LSU Traffic Control Officer
LSU Traffic Department
08.2006 - 05.2008
Slot Floor Attendant/Customer Service Rep.
Argosy/Belle of Baton Rouge Casino
09.1994 - 06.2006
Private Duty Sitter
Amedysis Home Health Care
01.1994 - 09.1994
High School Diploma -
Broadmoor Senior High School
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