Abriana Colon
Memphis,TN
Summary
Driven by a strong work ethic and proficiency in Microsoft Office, I enhanced patient satisfaction and streamlined front office operations at Aston Carter. My bilingualism and exceptional customer service skills, honed across roles from healthcare to hospitality, have consistently improved service quality and operational efficiency, contributing to increased client retention and satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Happy Mexican
01.2024 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Bussed and reset tables to keep dining room and work areas clean.
Residential House Cleaner
Housekeeping
06.2023 - 12.2023
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Medical Receptionist Remote
Urgent Care Home Health
02.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Patient Coordinator Remote
Aston Carter
08.2021 - 07.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08.2021
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Fluent Bilingualism
- Problem-Solving
- Proficient in Microsoft Office
- Quality processes
- Strong Work Ethic
- Data Entry
- Verbal and written communication
- Scheduling
- Customer service and support
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Happy Mexican
01.2024 - 09.2024
Residential House Cleaner
Housekeeping
06.2023 - 12.2023
Medical Receptionist Remote
Urgent Care Home Health
02.2022 - 11.2022
Patient Coordinator Remote
Aston Carter
08.2021 - 07.2022
High School Diploma -
Penn Foster Career School
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