Alejandra Cruz Royston
Lutherville Timonium,Maryland
Summary
Professional in Business Administration with expertise in business management, and customer service. Skilled in service order management, cost analysis, accounts payable, and import/export logistics. Experienced in supplier and customer relations, reporting, and executing strategic plans. Proficient in analyzing management indicators and coordinating operational projects. Known for strong communication, leadership, adaptability, and teamwork, with a focus on continuous improvement and achieving results.
Overview
7
7
years of professional experience
Work History
SOURCING SPECIALIST
SCHLUMBERGER SURENCO SA
06.2020 - 01.2021
- Identify opportunities for cost savings through effective sourcing and supplier negotiations
- Develop unique codes for specific items based on internal customer requests.
- Resolve internal customer tickets efficiently and effectively improving de KPI in 80%.
- Provide training to internal customers on how to properly complete the necessary information for ticket resolution.
IMPORT AND EXPORT SPECIALIST
SCHLUMBERGER SURENCO SA
01.2020 - 06.2020
- Led and facilitated meetings with suppliers, internal stakeholders, and cross-functional teams, enhancing communication and aligning company objectives, resulting in an improvement in planning efficiency
- Updated and managed information systems, creating databases that provided internal customers with real-time visibility into processes, boosting customer service satisfaction
- Managed, reviewed, and executed projects in collaboration with internal and external stakeholders, achieving a 80% adherence to timelines and reducing cost overruns by 85%
INTERN STUDENT
SCHLUMBERGER SURENCO SA
01.2019 - 12.2019
- Communicated status updates on Purchase Orders to relevant departments, ensuring smooth coordination across teams
- Monitored and updated requests through Gold, MCT Express, SWPS, and Track My Order programs, and maintained SharePoint records to inform material replenishment decisions
- Assisted in coordinating and managing intern training programs, ensuring seamless integration and development of new interns within the organization
IMPORT & EXPORT ANALYST
BAVARIA S.A. – AB INBEV SA
03.2014 - 07.2018
- Planning of imports and exports of raw materials, spare parts and finished product
- Follow up and execution of imports ensuring timely supply, improving delivery efficiency by 80%
- Plan, control and execute domestic logistics ensuring agreed costs and deadlines
- Control of payments to local and foreign suppliers, improving projections of payments made by 30%
- Weekly tax payment forecast planning
- Improved communication with customs agents, customers and internal users by 80%
- Review, prepare, approve and submit invoices to local carriers, customs brokers and shipping companies
Education
Professional in Business Administration -
University Jorge Tadeo Lozano
Bogota, Colombia03.2020
Diploma in Logistics and Supply Chain Supply Chain Management -
University La Sabana
Bogota, Colombia06.2021
Project Management Professional Certification Prep Review Course -
Harper College
Chicago, IL08.2022
Skills
- Cost analysis
- Supplier relationship management
- Problem-solving
- Logistics analysis
- Customer service
- Shipment coordination
- Shipment tracking
- Invoicing and shipping documentation
- Transportation planning
- Punctual and dependable
- Supply chain operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
SOURCING SPECIALIST
SCHLUMBERGER SURENCO SA
06.2020 - 01.2021
IMPORT AND EXPORT SPECIALIST
SCHLUMBERGER SURENCO SA
01.2020 - 06.2020
INTERN STUDENT
SCHLUMBERGER SURENCO SA
01.2019 - 12.2019
IMPORT & EXPORT ANALYST
BAVARIA S.A. – AB INBEV SA
03.2014 - 07.2018
Professional in Business Administration -
University Jorge Tadeo Lozano
Project Management Professional Certification Prep Review Course -
Harper College
Diploma in Logistics and Supply Chain Supply Chain Management -
University La Sabana
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