Summary
Overview
Work History
Education
Skills
Timeline
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Aczel Barron

Summary

I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Enrollment Agent/Office Manager

Idemia
09.2022 - Current
  • Maintained detailed and accurate records between multiple databases and programs.
  • Conducted documentation gathering for clients to determine qualification for TSA programs.
  • Investigated issues and created solutions for new customers.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored customer feedback and identified areas of improvement.

Store Manager

T-Mobile
06.2021 - 09.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Insurance Agent

Allstate
01.2019 - 06.2021
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Utilized CRM software to manage client relationships.
  • Calculated premiums and established payment methods for sales.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Education

Bachelor of Computer Science -

Cerritos College
Norwalk, CA
06.2026

Certified Salesforce Administrator
05.2023

Skills

  • Salesforce Administration
  • Salesforce Lightning
  • Monitoring Data Quality
  • Train Employees
  • Staff Management
  • Customer Follow-Up
  • Email Marketing
  • Microsoft Excel

Timeline

Enrollment Agent/Office Manager

Idemia
09.2022 - Current

Store Manager

T-Mobile
06.2021 - 09.2022

Insurance Agent

Allstate
01.2019 - 06.2021

Bachelor of Computer Science -

Cerritos College

Certified Salesforce Administrator

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Aczel Barron