Aczel Fernandez
Corona,NY
Summary
Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
4
4
years of professional experience
Work History
Social Media Manager
Timshairart
New York, NY
05.2023 - Current
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Used editing and graphic design tools to create content and visuals for social channels.
- Managed the daily operations of all assigned social media accounts.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Designed promotional materials using graphic design software applications.
Head Waiter
Spiced Nyc
Manhattan, NY
11.2021 - 05.2023
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Receptionist Assistant
Amaly Enterprises Corp
Elmhurst, NY
04.2021 - 11.2021
- Greeted customers, delivery persons and official representatives.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Obtained and processed payments from clients for products and services.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
Construction Assistant
Javier pino
The Bronx, NY
09.2020 - 03.2021
- Moved supplies and tools to site areas to keep work moving smoothly.
- Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
- Operated equipment and tools safely to carry out efficient project work.
- Used tools and building materials to assist with area-building projects.
- Moved materials, tools and supplies from trucks to job site to prepare for work day.
- Read blueprints and schematics for each project to develop understanding of job requirements.
Education
High School Diploma -
World View High School
Bronx, NY08.2019
Some College (No Degree) - Criminal Justice
Monroe College
The Bronx, NYSkills
- Quality control
- Menu memorization
- Brand Promotion
- Content Creation
- Photo and Video Editing
- Food safety understanding
- Order Accuracy
- Handling high-volume dining
- Team Collaboration
Timeline
Social Media Manager
Timshairart
05.2023 - Current
Head Waiter
Spiced Nyc
11.2021 - 05.2023
Receptionist Assistant
Amaly Enterprises Corp
04.2021 - 11.2021
Construction Assistant
Javier pino
09.2020 - 03.2021
High School Diploma -
World View High School
Some College (No Degree) - Criminal Justice
Monroe College