Alexander Di Cenzo
Sr. Revenue Workflow Specialist
Va Beach,Virginia
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Proactive and meticulous Workflow Specialist with over 20 years of experience in the sales, customer support, training, product development, and curriculum development.
- Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
- Innovative and goal-oriented Management professional committed to helping organizations gain market share.
- Dedicated team player skilled at mediation and conflict resolution. Drives company growth through delighting customers.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
18
18
years of professional experience
9
9
Certifications
Work History
Sr. Workflow Specialist
Scratchpad
01.2022 - Current
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Managed teams and delegated training and development through delight.
- Built and maintained onboarding schedules while partnering with Leaders to assure deadlines were met and analyzed for continued improvement.
- Monitored project plans and challenges and proactively resolved obstacles.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Created customer support strategies to increase customer retention through regularly touch bases focusing on new tools that increased adaption.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Contractor
Self Employed
08.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated with clients to define project requirements and deliverables.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed and maintained user documentation to establish product understanding.
- Worked with vendors to customize courseware to accommodate business needs.
Account Executive
Cox
12.2019 - 01.2022
- Qualified leads, built relationships and executed sales strategies to drive new business driving a 120% growth in the computing cloud market.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Gathered information from clients to secure accounts, verify payments and identify special requirements resulting in decreasing churn by 160% over prior year.
- Applied needs-based analysis to assess current satisfaction and the importance of various product features to customers. Partnered with internal teams to develop new technologies and roll out programs.
- Executed successful sales strategies to convert leads into customers.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs. Met regularly to increase growth potential.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Solved customer challenges by offering relevant products and services.
- Developed and maintained strong working relationships with professionals within assigned territory.
Group Sales
Hornblower
01.2018 - 12.2019
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sr. Account Executive
Rayus Radiology
05.2007 - 01.2016
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth, top performer 7 years in a row. Achieving over 120% market growth year over year.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Managed team of sales representatives, providing guidance, coaching and support.
Training Facilitator
Sprint Telecom
12.2004 - 05.2007
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives.
- Introduced standardized training for cohesive learning environments.
- Tracked attendance and evaluated progress for assigned trainees.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Produced training manuals, presentations and resources for enhanced learning.
Education
Associate of Applied Science -
Johnson & Wales University
Providence, RISkills
- Workflow Specialist
- Dependable and Responsible
- Customer Satisfaction Driven
- Cultural Awareness
- Multitasking Abilities
- Team Building
- Flexible and Adaptable
- Software Proficiency
- Teamwork and Collaboration
- Active Listening
- Excellent Communication
- Critical Thinking
- Written Communication
- Google Workspace
- G-Suite
- MS Office
Certification
- Triple C Instructor - Adult Learning Concepts and Methodology
- Scratchpad - Advanced User
- SFDC - Advanced User
- Google Suite and Microsoft Platform - Advanced User
- Front Email - Customer Experience Management
- Intercom
- Camtasia Suite - Advanced User
- Steven Covey 7 Habits - Certified Instructor
- Achieve Global Training Platform - Certified Instructor
- DiSC Personality Profile - Certified Instructor
- Managing and Living in a Changing Environment - Certified Instructor
- SWOT Facilitator, Project Manager, and Influencer
Timeline
Sr. Workflow Specialist
Scratchpad
01.2022 - Current
Account Executive
Cox
12.2019 - 01.2022
Group Sales
Hornblower
01.2018 - 12.2019
Contractor
Self Employed
08.2016 - Current
Sr. Account Executive
Rayus Radiology
05.2007 - 01.2016
Training Facilitator
Sprint Telecom
12.2004 - 05.2007
Associate of Applied Science -
Johnson & Wales University
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