Allen Duncan
Oklahoma City,OK
Summary
Experienced with employee development initiatives, focusing on optimizing talent and enhancing skill sets. Utilizes innovative training methods to drive engagement and improve performance. Track record of strategic thinking and effective leadership in dynamic environments.
Overview
6
6
years of professional experience
Work History
Talent Development Manager
Oncue Express
12.2022 - Current
- Collaborated with HR to align talent development efforts with organizational goals and objectives.
- Evaluated new employee competencies to identify skill gaps and provide targeted professional development opportunities.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
T1/Logistics Associate
Costco
10.2021 - 10.2022
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Transporter
Sodexo Healthcare
04.2020 - 10.2021
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
Parking Cashier
Republic Parking
08.2019 - 12.2020
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Expedited vehicle flow at entrance and exit points by efficiently processing transactions using electronic devices such as handheld scanners and point-of-sale systems.
- Contributed to a safe and secure environment by promptly reporting any suspicious activities or safety hazards.
- Achieved high levels of accuracy in financial transactions by consistently following established cash-handling procedures.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
Valet
Premier Parking
09.2019 - 04.2020
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Issued and collected claim tickets and processed valet parking fees.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Provided punctual, polite valet services to uphold professional standards.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
- Ensured timely vehicle retrieval, enhancing guest experience during peak hours.
Education
High School Diploma -
Howe High School
Howe, OK05-2002
Skills
- Soft skills training
- Blended learning
- Employee engagement
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Team collaboration
- Customer inquiry and response
- Inventory stocking
- Verbal and written communication
- Active listening
- Relationship building
Timeline
Talent Development Manager
Oncue Express
12.2022 - Current
T1/Logistics Associate
Costco
10.2021 - 10.2022
Patient Transporter
Sodexo Healthcare
04.2020 - 10.2021
Valet
Premier Parking
09.2019 - 04.2020
Parking Cashier
Republic Parking
08.2019 - 12.2020
High School Diploma -
Howe High School