Austin Durham
Roscoe,IL
Summary
Goal-oriented individual with a strong determination and motivation to accomplish tasks to the best of my ability. A team player with exceptional leadership and training skills, I enjoy taking on new challenges and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Overnight Security Supervisor
Hotel Blossom
Houston, TX
11.2021 - 06.2024
- Supervised property entrances and exits and monitored employee safety
- Led security team and contributed to on-call shifts
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
- Managed security staff schedules for shifts, minimizing overtime costs
- Monitored entire facility using CCTV while simultaneously performing dispatch duties
- Inspected posts and met with subordinates to outline tasks and responsibilities
- Developed and implemented preventative measures against accidents, thefts and other risks
Overnight Clerk
Citgo
Houston, Texas
09.2017 - 11.2020
- Maintained a consistently stocked and well-organized refrigerator
- Consistently maintained accurate cash handling by dropping large bills and ensuring till balance follows the recommended amount
- Assisted internal and external customers, independently handling numerous clerical tasks
- Replenished the soft drink and slushy dispensers
- Performed janitorial duties including restrooms maintenance, eating area cleanliness, and regular sweeping and mopping
AT&T Representative
Best Buy
Houston, TX
07.2018 - 09.2020
- Converted customers of other carriers to AT&T
- Increased customer satisfaction by offering prompt and reliable Internet and Television services
- Implemented measures to detect and prevent fraudulent activity
- Upsold and successfully converted warm leads into sales
- Managed time effectively and communicated efficiently
Store Manager
Finish Line
Houston, TX
07.2017 - 02.2018
- Consistently achieved and surpassed daily sales targets
- Implemented payroll control measures
- Safeguarded the store's assets
- Located, processed, and sent out merchandise
- Developed and implemented weekly schedules
- Delivered exceptional customer service to ensure a positive experience
- Analyze daily company emails
Store Manager
City Gear
Beaumont, Houston
02.2015 - 02.2017
- Succeeded at multitasking effectively and efficiently
- Provided training to new associates
- Promoted special offers to customers
- Managed payroll processes
- Maintained cleanliness and organization of the sales floor
- Enforced company standards with sales associates
- Enhanced retailing techniques.
Clerk
Valero
Houston, Texas
05.2015 - 01.2017
- Maintained inventory and arrangement of refrigerator
- Consistently maintained accurate cash handling by correctly counting and managing large bills
- Assisted both internal and external customers by independently managing various clerical duties
- Maintained refilling of soft drink and slushy machines
- Managed janitorial duties including restroom maintenance, maintaining cleanliness of eating area, and regular sweeping, mopping, and trash removal during shifts
Night Crew Stocker
Kroger
Beaumont, TX
01.2014 - 03.2015
- Unload truck efficiently and safely.
- Efficiently operated hand/powered pallet jack
- Organized and stocked items efficiently and promptly
- Trained new members in various skills.
- Enhanced retail performance through key initiatives
- Provided excellent customer service by addressing customer needs and inquiries
- Ensured work area upheld company cleaning standards.
- Handled managerial tasks during days off for recovery and inventory purposes.
Backroom Inventory Supervisor
Jc Penny
Beaumont, TX
10.2014 - 02.2015
- Performed multiple tasks concurrently
- Accurately followed instructions
- Maintained cleanliness and safety in the work area
- Provided customer support and addressed inquiries effectively
- Monitored and audited stock levels
- Recorded weekly inventory reports
Receiving Unloader
Burlington Coat Factoy
Machesney Park, IL
08.2013 - 11.2013
- Unloaded parcels from truck with care to avoid damage
- Adhered to workplace safety standards and OSHA regulations
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
Inbound/Outbound Call Center Agent
The Connection
Loves Park, IL
10.2012 - 08.2013
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement
- Defined sales and fundraising volume records for primary clients and monitored progress against forecasts
- Cold called business leaders to initiate inclusion in sales strategies
Education
General High School Diploma -
Rochelle Township High School
Rochelle, ILSkills
- Problem solving
- Leadership
- Teamwork
- Organization
- Customer service
- Excellent time management and communication skills
Timeline
Overnight Security Supervisor
Hotel Blossom
11.2021 - 06.2024
AT&T Representative
Best Buy
07.2018 - 09.2020
Overnight Clerk
Citgo
09.2017 - 11.2020
Store Manager
Finish Line
07.2017 - 02.2018
Clerk
Valero
05.2015 - 01.2017
Store Manager
City Gear
02.2015 - 02.2017
Backroom Inventory Supervisor
Jc Penny
10.2014 - 02.2015
Night Crew Stocker
Kroger
01.2014 - 03.2015
Receiving Unloader
Burlington Coat Factoy
08.2013 - 11.2013
Inbound/Outbound Call Center Agent
The Connection
10.2012 - 08.2013
General High School Diploma -
Rochelle Township High School
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