Lorena Kelly

• Assist individuals with daily living needs and supporting with personal care tasks, ensuring their dignity and privacy maintain at all time
• Assist individuals in achieving personal goals through tailored plans as stated in Individual Support plan.
• Promote a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Support individuals during crisis as stated in behavior support plan .
• Administer medications , follow up if needed and complete documentation before the end of the shift .
• Review the MAR/bubble pack and make sure all medication has been administered and signed by designated passer .
• Ensure proper medication storage and inventory management for optimal efficiency and compliance with regulations.
• Reordered medication to maintain adequate supply.
• Review weekly MAR to identify and reported any errors to avoid distributing wrong medication to individuals'
• Review individuals stability by checking vital signs and weight and recording intake and outtake information.
• Support individuals during doctor appointment and advocate for their rights

Collaborate with Program manager to ensure coordinated care for each individuals.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Maintained clean and safe environment, reducing risk of infections and promoting health.
• Supported patients with personal care tasks to preserve dignity and promote independence.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
• Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
• Complied with established internal controls and policies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.