Jenna Rice
Bentonville,AR
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Business Analyst
Lennar Homes
04.2025 - 01.2026
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed and implemented data governance policies and procedures.
- Created dashboards to monitor and track key performance indicators.
- Adapted procedures to mitigate issues and improve deficiencies.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Documented testing procedures for developers and future testing use.
Workday Test Manager
Kainos
10.2021 - 12.2025
- Developed and maintained Test Strategies and Test plans establishing best practice Quality Assurance techniques
- Balanced time between various projects at once in which involvement and timelines varied, ensuring to manage time and resources
- Managed a team of test consultants on each project, keeping up to date with project timelines, milestones and resourcing
- Maintained defect resolution reporting system for logged faults, delegating issues to development personnel for remediation.
- Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
- Maintained close relationships with other external and internal teams to maintain a cohesive and successful project and deployment
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Designed scenarios and procedures for both manual testing and automated testing of pre-release Workday implementations
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into planning of testing schedules, keeping scripts and test cases updated with current requirements and change requests
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Product Specialist - Testing
Kainos
10.2017 - 10.2021
- Continually expanded knowledge of Smart Automated testing tool product line.
- Used the tool to scope, build and execute automated tests for HCM, Financials and Payroll SaaS product for Enterprises and Government bodies of various sizes
- Provided on-site automated testing support for onboarding customers throughout implementation of HCM SaaS Software
- Researched product's technical specifications and accurately communicated information in order to provide clients with the most suitable use of the tool in accordance to their business needs
- Trained and provided coaching to both clients and junior team members, including developing training programs
- Assisted with demonstrations for Pre-Sales, Stakeholder Kick Offs and Account Manager upselling opportunities to showcase functionality.
- Responded to customer inquiries and provided technical assistance including account creation and security permissions upkeep
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
IT Support Specialist
Inspire Wellbeing
09.2014 - 09.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests.
- Developed and updated companies Policies and Procedure documents during review of new governance standardization
- Updated software to safeguard against security flaws.
- Assigned system permissions and set up computers to assist with onboarding new employees according to internal policies on standardized software and security deployments.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed asset registry database and coordinated backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software or hardware.
- Assisted in development of system security protocols.
- Developed and implemented training programs
- Assisted in reviewing bids for technology contracts and gathered requirements from business users to refine introduction of new software or technology
Education
Master of Science - Software Development
Queen's University, Belfast
Belfast, Northern Ireland07-2017
Bachelor of Arts - Psychology
Queen's University, Belfast
Belfast, Northern Ireland07.2013
Skills
- Gap analysis
- Business process improvement
- Process optimization
- Human resources information systems (HRIS)
- Customer needs assessment
- Consulting
- Stakeholder engagement
- Operational reporting
- Agile methodologies
- Project management
- Product management
- Quality assurance
- Forecasting and planning
Certification
- EM/PM Certification, Workday
- SAFe Practitioner
- SAFe Agilist
- SAFe Product Owner/Product Manager
Timeline
Business Analyst
Lennar Homes
04.2025 - 01.2026
Workday Test Manager
Kainos
10.2021 - 12.2025
Product Specialist - Testing
Kainos
10.2017 - 10.2021
IT Support Specialist
Inspire Wellbeing
09.2014 - 09.2016
Master of Science - Software Development
Queen's University, Belfast
Bachelor of Arts - Psychology
Queen's University, Belfast