Jenna Rice
Bentonville,AR
Summary
A seasoned Workday Test Manager at Kainos, leveraging expertise in test script writing and stakeholder management to enhance software reliability and streamline development processes. My leadership in quality assurance and dedication to customer success partnered with strong attention to detail and critical thinking skills significantly improved project outcomes, showcasing a blend of technical acumen and team coordination skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workday Test Manager
Kainos
10.2021 - Current
- Developed and maintained Test Strategies and Test plans establishing best practice Quality Assurance techniques
- Balanced time between various projects at once in which involvement and timelines varied, ensuring to manage time and resources
- Managed a team of test consultants on each project, keeping up to date with project timelines, milestones and resourcing
- Maintained defect resolution reporting system for logged faults, delegating issues to development personnel for remediation.
- Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
- Maintained close relationships with other external and internal teams to maintain a cohesive and successful project and deployment
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Designed scenarios and procedures for both manual testing and automated testing of pre-release Workday implementations
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into planning of testing schedules, keeping scripts and test cases updated with current requirements and change requests
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Product Specialist - Testing
Kainos
10.2017 - 10.2021
- Continually expanded knowledge of Smart Automated testing tool product line.
- Used the tool to scope, build and execute automated tests for HCM, Financials and Payroll SaaS product for Enterprises and Government bodies of various sizes
- Provided on-site automated testing support for onboarding customers throughout implementation of HCM SaaS Software
- Researched product's technical specifications and accurately communicated information in order to provide clients with the most suitable use of the tool in accordance to their business needs
- Trained and provided coaching to both clients and junior team members, including developing training programs
- Assisted with demonstrations for Pre-Sales, Stakeholder Kick Offs and Account Manager upselling opportunities to showcase functionality.
- Responded to customer inquiries and provided technical assistance including account creation and security permissions upkeep
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
IT Support Specialist
Inspire Wellbeing
09.2014 - 09.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests.
- Developed and updated companies Policies and Procedure documents during review of new governance standardization
- Updated software to safeguard against security flaws.
- Assigned system permissions and set up computers to assist with onboarding new employees according to internal policies on standardized software and security deployments.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed asset registry database and coordinated backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software or hardware.
- Assisted in development of system security protocols.
- Developed and implemented training programs
- Assisted in reviewing bids for technology contracts and gathered requirements from business users to refine introduction of new software or technology
Education
Bachelor of Arts - Psychology
Queen's University Belfast
Belfast, Northern Ireland07.2017
Master of Science - Software Development
Queen's University Belfast
Belfast, Northern Ireland07.2017
Skills
- Test script writing
- Quality assurance leadership
- Stakeholder Management
- System Testing
- Quality assurance understanding
- Defect management
- Security Testing
- Project management skills
- Training and mentoring
- Business Analysis
- Resource planning expertise
- Process Management
- Team leadership abilities
- Strong attention to detail
Certification
Workday EM/PM Certified
Timeline
Workday Test Manager
Kainos
10.2021 - Current
Product Specialist - Testing
Kainos
10.2017 - 10.2021
IT Support Specialist
Inspire Wellbeing
09.2014 - 09.2016
Bachelor of Arts - Psychology
Queen's University Belfast
Master of Science - Software Development
Queen's University Belfast
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