Breanna Mcleod
McKinney,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Secretary
Medical City Mckinney
Mckinney, Texas
05.2023 - Current
- Provided information for patient admissions and discharges to foster timely processing.
- Managed incoming calls and directed to appropriate department.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Infant Room Team Leader
Kindercare Learning Centre
McKinney, TX
09.2022 - 12.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported student physical, mental, and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Personal Care Aide Assistant
Patient In McKinney Square Apartments
McKinney, TX
01.2019 - 08.2022
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
- Gave assessment, diagnosis and treatment to patients and families
- Connected with external service providers to obtain clinically necessary services for patients.
- Facilitated patient-centered meetings with patients' clinical and natural supports.
- Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Substitute Teacher, K-12
ESS Education
Royse City, TX
09.2021 - 02.2022
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Manager
Floors 4 Less
Rockwall, TX
01.2021 - 08.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Lead Store Associate
Bath & Body Works
Rockwall, TX
05.2020 - 07.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Associate
Lowes Home Improvment
Plano, TX
11.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05.2016
Skills
- Team Oversight
- Scheduling
- Budgeting
- Sales
- Customer Complaint Resolution
- Product Knowledge
- Quality Management
- Cash Handling
- Knowledgeable in Microsoft systems
- Analytical and Critical Thinking
- Patient Database Management
- Incoming Call Management
- Unit Secretary Training
Certification
- BLS/CPR & first Aid Training - 2022
- SIDS Training - 2022
Timeline
Unit Secretary
Medical City Mckinney
05.2023 - Current
Infant Room Team Leader
Kindercare Learning Centre
09.2022 - 12.2022
Substitute Teacher, K-12
ESS Education
09.2021 - 02.2022
Administrative Manager
Floors 4 Less
01.2021 - 08.2021
Lead Store Associate
Bath & Body Works
05.2020 - 07.2021
Personal Care Aide Assistant
Patient In McKinney Square Apartments
01.2019 - 08.2022
Customer Service Associate
Lowes Home Improvment
11.2018 - 05.2019
High School Diploma -
Lake Highlands High School
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