Patricia Palmer
Albuquerque NM,NM
Summary
Proactive Service Coordinator with extensive experience in client communication and service delivery. Skilled in managing client requests, maintaining accurate records, and improving service coordination for team productivity. Strong background in client advocacy, compliance, and individualized service plans, offering exceptional support and fostering client satisfaction.
Overview
25
25
years of professional experience
Work History
Service Coordinator
Heartwell Services
01.2019 - 10.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and team members.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling.
- Resolved individuals with special need complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with DDSD regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
Catering Coordinator
Einstein Bagels
04.2015 - 04.2020
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Special Education Paraprofessional
Hermosa Heights Elementary
08.1999 - 05.2015
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Education
Associate Degree in Education - Education
New Mexico State University
Las Cruces, NM05-1998
High School Diploma -
West Las Vegas
Las Vegas, NM05-1993
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Team Leadership
- Individualized service plans
- Proficiency in Office programs
- Resource Utilization
- Service monitoring and evaluation
Timeline
Service Coordinator
Heartwell Services
01.2019 - 10.2024
Catering Coordinator
Einstein Bagels
04.2015 - 04.2020
Special Education Paraprofessional
Hermosa Heights Elementary
08.1999 - 05.2015
Associate Degree in Education - Education
New Mexico State University
High School Diploma -
West Las Vegas
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