Ada Ayala
Summary
Highly focused and results-orientated office professional who successfully supports complex, deadline driven operations. Independent, customer-oriented, computer knowledgeable and a collaborative team-player. Determined and initiative-taking professional who works with a sense of urgency.
Overview
19
19
years of professional experience
Work History
Export/ Import Operations
Freight On Board International Services
04.2022 - Current
- Manage and arrange sea shipments from A-Z, air, prepaid and routed
- Oversee shipments with letter of credit, DG, and perishable
- Send rate quotes, bill files, assist with invoice collection reminders, file AES, file FMC, claim PierPass/CTF, file freight insurance, submit shipping instructions to carriers, and dispatch pick-ups to authorized agents
- Oversee accuracy of documents such as for MAWB, HAWB, Manifest, MBL, HBL, Arrival Notices, commercial invoices, packing list, and any additional documents
- Create work orders and delivery orders
- DG Ocean and Air Export Certified
- Research and resolve any issues regarding billing or shipping discrepancies, ensure all inquiries placed by the clients are responded to in a timely manner and with reliable information
- Resolve issues which may arise such as damaged or loss shipments, with documentation, hot shipments and track the trucking to ensure delivery of shipments to port.
Sr. Export Specialist Coordinator
American Lamprecht
06.2015 - 08.2021
- Managed and arranged both air and sea shipments from A-Z
- Managed shipments with letter of credit, DG, perishable, prepaid and routed
- Solely and independently managed +80 files a month as the only person employed in exports
- Sent rate quotes, billed files, filed AES, filed FMC, claim PierPass/CTF, searched KSMS/TSA for known or unknown shippers' website, DG Ocean/Air Certified, attended department meetings, met with agents, and dispatched pick-ups to authorized agents
- Tracked/traced shipments, researched and resolved any issues regarding billing or shipping discrepancies, responsible for ensuring all inquiries placed by the clients were responded to in a timely manner
- Organized all the necessary documentation for each shipment, ensuring that every shipment file was updated upon receipt of latest information for MAWB, HAWB, Manifest, MBL, HBL, Arrival Notices, commercial invoices, packing list, and any additional documents
- Monitored shipments and delivery to destination, resolved issues which may arise such as damaged or loss shipments, documentation, hot shipments and tracked trucking to ensure delivery of shipments to airline or port
- Assist the imports department with ISF filings, custom entries, billing, arrival notices, emails, and calls
- Assisted in the interview process of new employees.
International Logistics Import Coordinator
Jag Logistics
05.2013 - 03.2015
- Managed Air and Ocean workflow
- Coordinated air and ocean freight and aided in the transportation of goods to its customers
- Communicated with vendors overseas to coordinate shipments of goods shipping to their customers via ocean or air transportation
- Communicate with vendors and customers
- Tracked shipments, called trucking companies for pick up / delivery status, and airlines
- Ensured documents were received and properly filled out for customs purposes such as Bill of Laden, arrival notices, commercial invoices, packing list, Airway Bill, and any additional documents
- Assisted with billing of invoices and duty notices
- Completed shipping reports for customers when needed, assisted other departments when needed, supervised, and attended meetings.
Customer Service Representative
ESRI – Environmental Services Research Inc
05.2008 - 11.2012
- Responsible for USA back East region accounts
- Assisted customers with order entry, any account help, shipping, answer e-mails and help with invoices
- Attended department meetings, assisted other departments when in need, and answered busy phones.
Inside Sales Account Customer Service Representative
Luxfer Gas Cylinders
11.2005 - 04.2008
- Managed multiple Latin America customer accounts
- Managed cylinder purchases, billing, shipping, merchandise exports, and heavy computer and Internet-based work
- Ensured orders were shipped on time and in full and fulfilled documentation
- Assisted accounting with collecting past due bills
- Assisted customers over the phone with technical questions or problems
- Assisted in bringing in new business accounts to increase sales and attended sales-related meetings
- Worked closely with marketing and assisted with creating posters, flyers, and in translating of corporate and customer documents from Spanish to English and English to Spanish.
Education
Bachelor of Arts - Business Administration
California Baptist University
Riverside, California05.2005
Certificate - Coding Specialist
Loma Linda University
Loma Linda, California05.2002
Associate Degree - Science
Crafton Hills College
Yucaipa, California05.2001
Skills
- Shipping coordination
- Customer Service
- Attention to Detail
- Multitasking
- Documentation Management
- Teamwork and Collaboration
- Problem-Solving
- Professionalism
References
Furnished upon request.
Timeline
Export/ Import Operations
Freight On Board International Services
04.2022 - Current
Sr. Export Specialist Coordinator
American Lamprecht
06.2015 - 08.2021
International Logistics Import Coordinator
Jag Logistics
05.2013 - 03.2015
Customer Service Representative
ESRI – Environmental Services Research Inc
05.2008 - 11.2012
Inside Sales Account Customer Service Representative
Luxfer Gas Cylinders
11.2005 - 04.2008
Bachelor of Arts - Business Administration
California Baptist University
Certificate - Coding Specialist
Loma Linda University
Associate Degree - Science
Crafton Hills College
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