Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ada Caldwell

Ardmore,OK
Ada Caldwell

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales at Valer EZ Shop #2. Skilled in staff management and POS systems, adept at fostering client relations and streamlining operations. Achieved significant repeat business through exceptional service and strategic merchandising, maintaining a 100% accuracy rate in high-traffic times.

Overview

12
years of professional experience

Work History

Valer EZ Shop #2

Ast. Manager
04.2021 - Current

Job overview

  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.
  • Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
  • Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
  • Fostered an inclusive and diverse work environment by promoting a culture of teamwork, open communication, and mutual respect amongst all employees.
  • Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
  • Contributed to the overall success of the company through active participation in regional meetings and sharing best practices with fellow store managers.
  • Boosted sales through strategic merchandising, product placement, and targeted promotions.
  • Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
  • Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
  • Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Dollar General Distribution Center

Warehouse Worker
06.2022 - 04.2024

Job overview

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.

Candle Wood Suites

Night Auditor
08.2019 - 02.2021

Job overview

  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Days Inn Hotel

Front Desk Agent
03.2017 - 07.2019

Job overview

  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Fast Break

Convenience Store Clerk
03.2016 - 01.2017

Job overview

  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.

Caseys's General Stores

Convenience Store Clerk
01.2014 - 12.2015

Job overview

  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and Type products.
  • Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
  • Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.

Sonic

Car Hopper/ Shift Lead
05.2012 - 01.2014

Job overview

  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
  • Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
  • Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
  • Streamlined order handoff by effectively communicating with other car hoppers and team members during peak hours.
  • Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
  • Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
  • Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
  • Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
  • Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.

Education

Murray State College
Tishomingo, OK

Associates from Criminal Justice

Ardmore High School
Ardmore, OK

High School Diploma from General Studies
05.2010

Skills

  • Social Media Content
  • Artistic vision
  • Visual storytelling
  • Staff Management
  • Conceptual thinking
  • Creative Direction
  • Packaging Design
  • Client Relations
  • Account Management
  • Complex problem solver
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Professional telephone demeanor
  • De-Escalation Techniques
  • Product Sales
  • Store maintenance
  • Recordkeeping strengths
  • Sales closing
  • POS systems expert

Timeline

Warehouse Worker

Dollar General Distribution Center
06.2022 - 04.2024

Ast. Manager

Valer EZ Shop #2
04.2021 - Current

Night Auditor

Candle Wood Suites
08.2019 - 02.2021

Front Desk Agent

Days Inn Hotel
03.2017 - 07.2019

Convenience Store Clerk

Fast Break
03.2016 - 01.2017

Convenience Store Clerk

Caseys's General Stores
01.2014 - 12.2015

Car Hopper/ Shift Lead

Sonic
05.2012 - 01.2014

Murray State College

Associates from Criminal Justice

Ardmore High School

High School Diploma from General Studies

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Ada Caldwell