Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ada Collazo-Larsen

Saint Cloud

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Exhibitor Services Representative

Alliance Exposition Services
11.2017 - 01.2025
  • Trained new team members on company procedures and best practices, promoting a consistently high level of service across all events.
  • Managed inventory of exhibition materials, ensuring proper stock levels for seamless event execution.
  • Coordinated shipping logistics to guarantee safe delivery of booth materials and equipment to various venues.
  • Assisted in budget preparation for each event by tracking expenses accurately leading up to the day of the expo.
  • Streamlined exhibitor registration process for increased efficiency and reduced wait times.
  • Facilitated successful setup procedures by creating detailed floor plans that catered to the exhibitor''s preferences and requirements.
  • Developed strong relationships with vendors and suppliers, negotiating competitive pricing on necessary goods such as booth furnishings or display items.

Customer Service Representative Work From Home

24-7 In touch
05.2020 - 06.2021
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Team Leader

Twistee Treat
02.2017 - 08.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

Education

High School Diploma -

Zenith Accelerated Academy
05.2018

Skills

  • Fast learner
  • Able to take on challenges
  • Microsoft / word experience
  • Multitasker
  • Attention to detail
  • Computer savvy
  • Organization
  • Dependability
  • Teamwork
  • Industry awareness
  • Problem-solving
  • Time management
  • Customer service excellence

Timeline

Customer Service Representative Work From Home

24-7 In touch
05.2020 - 06.2021

Exhibitor Services Representative

Alliance Exposition Services
11.2017 - 01.2025

Team Leader

Twistee Treat
02.2017 - 08.2017

High School Diploma -

Zenith Accelerated Academy

Similar Profiles

CREATE PROFILE