Ada Cruz
Duncan,SC
Summary
Accomplished and energetic with a solid history of achievement in excelling in all goals set. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include clear communication, customer service and analytic thinker. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
HearingLife
04.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow. e.g. 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Driver Recruiter Coordinator
Benore Logistic Systems
11.2021 - 04.2023
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Verified applicant references and employment details.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Specialized in recruiting well-qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Receiving Operation Clerk
DHL Supply Chain
08.2020 - 11.2021
- Conducted research to address shipping errors and packaging mistakes.
- Labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Mastered warehouse computer system and trained other team members in software operation.
- Unloaded pallets and deliveries and organized products in warehouse.
- Inspected incoming shipments to identify discrepancies with records.
- Created labels for received products using SAP and APOLLO
- Verifying overages, shortages and damages with control lists to ensure accuracy shipment
Assembly Line Worker
Bentler Automotive
10.2019 - 02.2020
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed outlined specifications to implement assembly plans.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
Quality Analyst
Alorica
05.2015 - 05.2017
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Used Microsoft Word, PowerPoint,Outlook, SAP, Verint and Excel to create presentations, flowcharts and graphs to prepare for various meetings.
Safety Coordinator
SPINX
04.2011 - 05.2015
- Recommended changes to company culture to improve safety and meet changing demands.
- Developed new training programs to address performance and knowledge issues.
- Verified monthly practice of fire drills for every work shift.
- Recognized, documented and advised on removal of hazards.
- Conducted safety audits and investigated quality issues.
- Coached employees, managers and executives on effective safety policies.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
Education
High School Diploma -
James F. Byrnes High School
Duncan, SC05.2010
Skills
- Microsoft Office
- Attention to Detail
- Data Entry and 10-Key
- Problem Solving
- Record Sorting and Filing
- Critical Thinking
- Reliable and Punctual
- Verbal and Written Communication
- Multitasking and Prioritization
- Self-Motivated
- Staff Training
- Meeting Transcription
Timeline
Patient Care Coordinator
HearingLife
04.2023 - Current
Driver Recruiter Coordinator
Benore Logistic Systems
11.2021 - 04.2023
Receiving Operation Clerk
DHL Supply Chain
08.2020 - 11.2021
Assembly Line Worker
Bentler Automotive
10.2019 - 02.2020
Quality Analyst
Alorica
05.2015 - 05.2017
Safety Coordinator
SPINX
04.2011 - 05.2015
High School Diploma -
James F. Byrnes High School