Ada Diaz
Coral Springs,FL
Summary
Management professional possessing comprehensive knowledge of all aspects of Operations management, Business management, from safety, productivity, finance, auditing cultural facilitation, training and development, hiring and all aspects of aircraft, sort , and trucking operations. Exceptional leadership, communication, analytical, and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Sr. Manager Hub Operations
FEDEX EXPRESS
08.2020 - Current
- Responsible for planning, directing and coordinating all organizational operations to improve performance, productivity, efficiency and profitability through implementation of effective processes and strategies that meet the expectations and needs of internal/external customers
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Ramp Operations Manager
FEDEX EXPRESS
10.1997 - 10.2020
- Worked Operations at multiple locations in Fort Lauderdale
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Reduced employee turnover through effective communication, training, and performance management.
- Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
- Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
- Fostered a positive work environment through open communication channels among team members.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Managed package sort operations for FedEx Express cargo facility
- Worked with 15 down line locations to facilitate package movement for delivery
- Supervised team of 25 employees
- Successfully managed safety, service and productivity goals.
Customer Service Agent
FEDEX EXPRESS
04.1989 - 10.1997
- Managed quality communication, customer support and product representation
- Responsible for all aspects of customer service
- Interfaced with Customers on a daily basis
- Problem resolution.
Education
Masters in Business Management -
Dowling College
Oakdale, NYBachelors of Science Degree in Business Management -
Florida Atlantic University
Boca Raton, FLSkills
- Process Improvement Stratergies
- CDL Class A
- MVP auditor
- Strong Leadership Skills
- Quality Driven management
- Quality assurance and control
- Employee Development
- Results Oriented
- Strategic Planning
- Cost reduction and containment
- Multicultural Management
- Scheduling Management
- Problem Solving
- Safety Management
- Regulatory Compliance
- Performance Monitoring
- Conflict Resolution
- Decision Making
- Analytical Thinking
- Technical Knowledge
- Staff Training
- Risk Assessment
- Project Management
- Quality Assurance
- Cross-functional Collaboration
- Team Leadership
- Resource Allocation
- Time Management
- Operational Efficiency
- FAA Regulations
- TSA Collaboration
- Problem-Solving
- Quality Control
- Expense Tracking
- Operational Oversight
- Staff Management
- Cost Reduction
- Continuous Improvement
- Vendor Management
- Logistics Coordination
Accomplishments
- Strong human relations and communication skills, including written, verbal, presentation, and digital presentation software
- 26 years’ experience combined USGO and AGFS
- Five Star Award Recipient
- Manager of the Year Award recipient
- Safety Star Award winner 2 years in a row
- Strong Leadership and organizational skills
- Outstanding Leadership Award 2003, 2007, 2008, 2009, 2010, 2011, 2014, 2015, 2016, 2017, 2020, 2021, 2022, 2023
- Best Profit Award
- ACE Audit Scores 2010, 2011, 2012, 2022, 2023
- MVP Audit Team
- 90+ SFA scores from 2007-2023
References
Available Upon Request
Timeline
Sr. Manager Hub Operations
FEDEX EXPRESS
08.2020 - Current
Ramp Operations Manager
FEDEX EXPRESS
10.1997 - 10.2020
Customer Service Agent
FEDEX EXPRESS
04.1989 - 10.1997
Masters in Business Management -
Dowling College
Bachelors of Science Degree in Business Management -
Florida Atlantic University
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