Ada Flores
Rockaway,NJ
Summary
Experience in hospitality for over 12 yeas and customer service 40 years. Hospitality is the relationship of a host towards a guest, wherein the host receives the guest with some amount of goodwill and welcome. This includes the reception and entertainment of guests, visitors, or strangers. Customer service skills encompass effective communication, empathy, problem-solving, patience, and a positive attitude. These skills enable professionals to Have 10 years experience in QCA, worked for an Aerospace casting manufactory company. Worked with different product standard such as: Airplane castings, Westinghouse, GE, Roll Royce and much more. Followed the standard criteria and running a variety of manual and automated tests while the product is in development.
Overview
10
10
years of professional experience
Work History
Co-pay Specialist
ConnectiveRX
12.2022 - Current
- Mentored team members in best practices.
- Conducted thorough research on industry trends to create relevant and timely blog posts, establishing the company as a thought leader in its field.
- Adapted writing style to suit various platforms and audiences, maintaining brand voice consistency across all channels.
- Tailored messaging for different segments within target audience demographics, addressing unique pain points and offering customized solutions.
Hotel Front Desk Agent
Homewood Suites By Hilton Dover - Rockaway
12.2013 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Associate of Business Administration - Business Administration
Dover Business College
Dover, NJ06.2010
Skills
Bilingual Spanish speaking, Multitask, Inbound and Outbound calls experience, computer skills, problem solver, product knowledge, organization skills, good listener
Timeline
Co-pay Specialist
ConnectiveRX
12.2022 - Current
Hotel Front Desk Agent
Homewood Suites By Hilton Dover - Rockaway
12.2013 - Current
Associate of Business Administration - Business Administration
Dover Business College