Ada Guerrero

Implementing customer service to the best of my knowledge

Opening/closing the store

Making nightly deposits

Hiring/firing staff

Training staff

Receiving freight/putting out freight

Re-organizing the store

Scheduling

Payroll making sure within the matrix

Handling customer complaints

Filing paperwork

Entering damages/transferring merchandise

Overall, having the store run, smooth/having it ready for corporate visits

• Established team priorities, maintained schedules and monitored performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Onboarded new employees with training and new hire documentation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.