Ada Karalekas
EAST NORTHPORT,NY
Summary
Highly motivated and experienced individual with a diverse background in contracts, customer service, operations management and strategic planning is looking for a challenging opportunity where my skill set can be utilized for the long term profitability of a dynamic organization. Dedicated Aerospace professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Program Manager
Cox & Company, Inc.
05.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Interacted with customers and clients to identify business needs and requirements.
Manager, Customer Support
Cox & Company, Inc.
01.2014 - Current
- Serve as liaison between departments and operating units in resolution of day-to-day administrative and operational problems
- Supervise performance of direct report and delegate day to day duties
- Program Manager on projects that have heavy contract involvement, including FAA regulation and government requirements
- Direct investigation of customer complaints regarding quality, specifications, and delivered condition of products
- Perform US NAVY contract reviews and negotiations while reviewing applicable FARs
- Interact with several government entities in accomplishing repair work scopes listed in applicable FARs
- Provide technical and price justification for repair pricing
- Prepare pricing proposal for firm fixed price and time and material requirements
- Serve as FAA Accountable Manager ensuring that company and its employees are aware and comply with regulatory requirements.
Assistant Manager, Customer Support
Cox & Company, Inc.
11.2004 - 12.2013
- Facilitate communication between management, production department, engineering department and customers in response to customer actions
- Act as a contracts administrator for certain projects
- Prepared responses to RFQs and RFPs
- Monitors & track performance to ensure compliance with contract requirements
- Arrange training with direct reports on compliance with FAA regulations for repair station
- Provided status reports to customers on production and repair orders on a weekly basis
- Recorded, analyzed, and informed cognizant personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims
- Supported Management by preparing reports and analyzing data on an as-needed basis especially involving reliability data on field returns
- Served as an internal auditor for the company to ensure compliance with AS9100 certifications
- Negotiated settlement of claims relating to product returns
- Assisted Marketing Manager on administration of new projects as well as trade shows, brochures and advertising materials.
Education
BBA - Marketing
Baruch College
New York, NY01.2006
Skills
- Familiarity and experience with relevant local, state, and federal laws, including federal and state procurement laws, rules, and regulations
- Strong interpersonal, analytical, problem-solving, organizational, negotiation, and communication skills (oral and written)
- Advanced knowledge and use of Microsoft Office Suite and document management software
- Knowledge of contract terminology, terms and conditions, procurement
Timeline
Program Manager
Cox & Company, Inc.
05.2022 - Current
Manager, Customer Support
Cox & Company, Inc.
01.2014 - Current
Assistant Manager, Customer Support
Cox & Company, Inc.
11.2004 - 12.2013
BBA - Marketing
Baruch College
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