Ada Lua
Yuma,Arizona
Summary
Positive and upbeat Front Desk Clerk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager
AllStar Property Management Co.
Pittsburg, CA
10.2008 - 08.2023
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Oversaw daily operations, maintenance and administration of various properties.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Processed applications received from prospective tenants verifying credit history, employment status.
Front Desk Clerk (Through an Employment Agency)
Motel 6 Hotel
West Sacramento, CA
01.2003 - 03.2005
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Provided information regarding hotel amenities, services, and local attractions.
- Updated computer system with current guest information.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Education
Some College (No Degree) - Computer And Information Sciences
Woodland Community College
Woodland, CASkills
- Business Processes and Procedures
- Payment Collection
- Property Management
- Administrative Support
- Guest Relations
- Complaint Resolution
- Customer Service
- Payment Processing
- Hospitality Services
- Listening Skills
- Fluent in English and Spanish
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Property Manager
AllStar Property Management Co.
10.2008 - 08.2023
Front Desk Clerk (Through an Employment Agency)
Motel 6 Hotel
01.2003 - 03.2005
Some College (No Degree) - Computer And Information Sciences
Woodland Community College
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