ADA LUA
Hospitality Front Desk Representative
Yuma,Arizona
Summary
Positive and upbeat Front Desk Clerk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Language
Work History
Assistant Property Manager
AllStar Property Management Co
Pittsburg , CA
2008.10 - 2023.08
- Assisted property manager in leasing and marketing activities
- Oversaw daily operations, maintenance and administration of various properties
- Worked independently and with the Property Manager
- Processed applications received from prospective tenants verifying credit history, employment status.
Front Desk Clerk
Motel 6 Hotel
West Sacramento , CA
2003.01 - 2005.03
- Processed credit card, cash, and other forms of payment for guest accounts
- Updated computer system with current guest information
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens
- Stocked office supplies in order to maintain adequate levels throughout the work day
- Managed customer complaints and rectified issues to complete satisfaction
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
undefined
Woodland Community College
Computer and Information Sciences
Some College
Skills
- Hospitality Services
- Business Processes and Procedures
- Property Management
- Guest Relations
- Complaint Resolution
- Customer Service
- Check-in/Check-out
- Leasing and Sales
References
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeTimeline
Assistant Property Manager
AllStar Property Management Co
2008.10 - 2023.08
Front Desk Clerk
Motel 6 Hotel
2003.01 - 2005.03
undefined
Woodland Community College
Computer and Information Sciences
Some College
Similar Profiles
Ada LuaAda Lua
Assistant Property Manager at AllStar Property Management Co.Assistant Property Manager at AllStar Property Management Co.
ANY SOTOANY SOTO
Receptionist/Manager at Allstar Management Of NY IncReceptionist/Manager at Allstar Management Of NY Inc
Ann HeinrichsAnn Heinrichs
Office Administrator at Horizon Management, Property ManagementOffice Administrator at Horizon Management, Property Management