Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
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Ada Lucia Ocaño Carrazco

Douglas,USA

Summary

Accomplished Retail Manager with a proven track record at CVS, enhancing store operations and elevating customer service standards. Expert in client relations and inventory oversight, I've developed strategies boosting customer engagement. Skilled in Microsoft 365 and adept at team training, my approach has consistently improved productivity and compliance adherence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Manager

CVS
Douglas, USA
12.2023 - Current
  • Ensure efficient store operations and top-notch customer service.
  • Facilitated customer support while managing register operations.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Developed promotional strategies to attract more customers during slow periods.

Produce Manager

Albertsons
St. George, USA
06.2020 - 03.2023
  • Oversaw inventory management, ensuring proper stock levels and rotation schedules.
  • Enforced compliance with food safety standards in produce preparation.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.

Customs Export Manager

Customs Broker Agency
Agua Prieta , Mexico
01.2012 - 03.2025
  • Created reports summarizing current status of shipments under review by U.S. Customs authorities.
  • Oversaw brokerage department adherence with domestic and international laws and organizational procedures.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Submitted documentation to U.S. Customs for import clearance.

Education

Bachelor’s Degree - International Commerce (Licenciatura en Comercio Internacional)

Universidad Estatal de Sonora
Hermosillo, Mexico
03.2011

Skills

  • Customer Support
  • Client Relations
  • Effective Communication
  • Effective Written Communication
  • Product Inventory Oversight
  • Risk Management Protocols
  • Quality assurance
  • Adherence to Compliance Standards
  • Organized Documentation Management
  • Prioritization and Scheduling
  • Customer outreach
  • Multitasking Proficiency
  • Team Training
  • Proficient in Microsoft 365
  • Proficient in Workday

Languages

  • Spanish
  • English

Languages

Spanish
Native/ Bilingual

Certification

Pharmacy Tech Trainee Certification 2025

Timeline

Retail Manager

CVS
12.2023 - Current

Produce Manager

Albertsons
06.2020 - 03.2023

Customs Export Manager

Customs Broker Agency
01.2012 - 03.2025

Bachelor’s Degree - International Commerce (Licenciatura en Comercio Internacional)

Universidad Estatal de Sonora

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Ada Lucia Ocaño Carrazco