Ada Mojica
Hospital for Special
Long Island City,NY
28
years of professional experience
Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in busy and fast paced settings to handle all provider and patient needs. Good interpersonal and communication skills.
Work History
Office Manager- Sports Medicine (Dr. Sameer Dixit)
6 Years 3 Months- Conducted yearly employee performance evaluations to identify deficiencies and recommend strategies for improvement
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Oversaw supply purchases and inventory management to maintain operational efficiency and support equipment maintenance
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Managed financial documentations such as expense reports and invoices
- Managed financial documentation, including expense reports and invoices, to ensure accurate record-keeping and compliance
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Liaised directly with customers to meet needs and maintain satisfaction
- Served as main point of contact for outside vendors
Office Manager- Physiatry (Dr. Jennifer Solomon)
6 Years 7 Months- Conducted yearly employee performance evaluations to identify areas for improvement and implement strategic recommendations
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources
- Managed supply purchases and inventory for office operations, ensuring optimal availability of necessary equipment and materials
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Managed financial documentation such as expense reports and invoices
- Served as main point of contact for outside vendors
- Completed yearly employee performance evaluations to identify deficiencies and recommend improvement strategies
- Managed financial documentation such as expense reports and invoices
- Liaised directly with customers to meet needs and maintain satisfaction
- Coordinated scheduling and appointments for medical staff, optimizing patient flow and resource allocation.
- Implemented new filing systems, increasing document retrieval efficiency and reducing processing times.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Medical Secretary
3 Years 5 Months- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Interviewed patients to collect medical information and insurance details
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Managed all administrative needs of Physiatry medical practice
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
Applications Manager for RDS Program
2 Years 11 Months- Maintained open and professional team relationships to quickly identify and resolve issues
- Set and managed performance benchmarks for call center employees
- Established strong and successful policies for employee actions and customer interactions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports
- Spearheaded training initiatives to improve employee performance and bottom-line business results
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Managed day-to-day operations, including supervision and assignment delegation for a 25-member team
Supervisor/Team Lead
7 Years 1 Month- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support
- Communicated with managers to escalate customer concerns, department issues and inventory requirements
- Trained new employees on company customer service policies and service level standards
- Managed wide variety of customer service and administrative tasks to resolve member issues quickly and efficiently
- Managed day-to-day operations, including supervision and assignment delegation for 12-member team
Education
GED
Skills
Patient care planning
Speaking clearly
Staff performance evaluations
Patient-oriented
Staffing management
Bi-lingual in English and Spanish
Problem resolution ability
Processing payment
Personal and professional integrity
Organization and planning
Organizational skills
Office administration
Timeline
Office Manager- Sports Medicine (Dr. Sameer Dixit)
Hospital for Special
09.2019 - 12.2025Read More
Office Manager- Physiatry (Dr. Jennifer Solomon)
Hospital for Special Surgery
09.2012 - 04.2019Read More
Medical Secretary
Hospital for Special Surgery
04.2009 - 09.2012Read More
Applications Manager for RDS Program
Group Health Inc (GHI)
03.2005 - 02.2008Read More
Supervisor/Team Lead
Local 32 BJ Health Fund
02.1998 - 03.2005Read More
EOC
GED
Read More